August 28, 2017

New Ombudsman at Hydro One

August 23, 2017

New Ombudsman for Clients at National Bank

Des enquêtes systémiques pour les petits bureaux (French only)

FCO/Osgoode Hall Law School 2017 Certificate “Essentials for Ombuds”

July 21, 2017

Ombudsing at Canadian Universities Studied by a Dutch Ombudsman

June 13, 2017

2016 Annual Report of the Ombudsman de Montréal

September 18, 2017

Poste de commissaire aux plaintes et à la qualité des services – (CIUSSS) du Centre-Ouest-de-l’Île-de-Montréal

August 29, 2017

Deputy Ombudsman, Complaints Analyst Positions, Ombudsman Saskatchewan