Category Archives: Annual Reports

Ombudsman Toronto releases its 2021 Annual Report

Message from the Ombudsman, Kwame Addo – I am pleased to present my first Annual Report since becoming Toronto’s Ombudsman in the summer of 2021. As some of you may know, I was one of the very first employees of Ombudsman Toronto when the office opened its doors to the…

2020 Annual Reports – Gatineau Ombudsman

The following Annual Reports were submitted to the City of Gatineau by Ombudsman Maryline Caron to the City of Gatineau: 2020 Annual Report: À votre service pour l’équité (in French only), submitted June 22, 2021 2019 Annual Report: Un nouveau modèle au service des citoyennes et des citoyens (in French…

Alberta Ombudsman office releases its 2020-2021 Annual Report

Marianne Ryan, Alberta’s Ombudsman presented the office’s 54th Annual Report to the Legislative Assembly. The 2020-21 annual report summarizes a productive year, albeit a uniquely challenging one. When COVID-19 significantly affected operations, the Ombudsman’s office adjusted in order to fulfill its mandate of ensuring fairness for Albertans seeking assistance from…

The Québec Ombudsman’s Annual Report: learn from the COVID-19 crisis and act now

Today Québec Ombudsperson Marie Rinfret’s 2020-2021 Annual Report was tabled in the National Assembly. Her findings about the quality and integrity of Québec’s public services brought into sharp focus the need to learn from the COVID-19 crisis. As she sees it, quick action is crucial to correct known and recurrent…

Improved regulation of private post-secondary training institutions following implementation of Ombudsperson recommendations

Monday, August 30, 2021 Ombudsperson Jay Chalke released his final update report into the provincial government’s oversight of private training institutions in the province today. The report highlights improvements to the regulatory regime resulting from the Ombudsperson’s recommendations in a 2015 report. “Our initial investigation found a number of shortcomings…

Nova Scotia Ombudsman Releases 2020-2021 Annual Report

Nova Scotia Ombudsman William A. Smith said the year 2020-2021 has been “like no other” for his Office, as it adapted to the new normal of the COVID-19 Pandemic. Mr. Smith released his annual report today, June 29, 2021. He said the Ombudsman’s office, like other services and businesses “has…

Montreal Ombudsman tables 2020 Annual Report

The Ombudsman de Montréal (OdM) is a great institution. Its founder, Me Johanne Savard, was able to build an organization that helped Montrealers for more than 17 years. This institution has since served as a guiding light for other ombudsman offices across the country and around the world. But the…

The Pandemic Changed Complaints Made to Saskatchewan’s Ombudsman in 2020

The 2020 annual reports for Saskatchewan’s Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen, were tabled in the Legislature today. While some complaints to her Office continued as usual, the pandemic affected others. Complaints about long-term care facilities and correctional centres increased, but complaints about Social Services, SGI and Crown…

Ombudsman Toronto publishes 2020 Annual Report

Ombudsman Toronto is pleased to share with you our 2020 Annual Report, which presents a review of our work last year. We are proud of the positive impact Ombudsman Toronto had in 2020, for the public and City administration alike. 30 April 2021 The City of Toronto’s Ombudsman says that…

IOI Annual Report 2019/2020 now available

The International Ombudsman Institute is pleased to present a report of its activities, projects and developments in the membership year 2019/2020. With this report, the IOI informs its members about membership matters, finances, the latest projects, which the IOI supported within its regional subsidies programme, training initiatives and much more.…
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