Category Archives: News

Nova Scotia Ombudsman William A. Smith retiring

Nova Scotia Ombudsman William A. Smith will retire effective June 30, Premier Tim Houston announced today, May 3. “Mr. Smith planned to retire earlier but agreed to stay on to support the office through the pandemic. I thank Mr. Smith for his many years of service to the people of…

Marc-André Dowd has been appointed the 8th Québec Ombudsman

On March 17, 2022, the National Assembly of Québec appointed Mr. Marc-André Dowd the Québec Ombudsman. His term of office will begin on March 27, 2022. A member of the Québec Bar Association, Mr. Dowd was the Deputy Ombudsman for prevention and innovation from 2010 to 2015. Previously, he worked…

Maureen Helt appointed as new ombudsperson for students at Ryerson

Maureen Helt of the Office of the Ombudsperson works with students to seek fair resolutions to issues, concerns and conflicts at the university. Ryerson University is pleased to welcome Maureen Helt as the new Ombudsperson in the Office of the Ombudsperson as of January 18, 2022. Helt has more than 25 years…

The Canadian Council of Parliamentary Ombudsman welcomes Prince Edward Island’s first Ombudsperson

PEI becomes the latest province to appoint an independent officer responsible for ensuring fairness and providing a safe avenue for whistleblower complaints in the public service. Next week, Sandy Hermiston will become the province’s first Ombudsperson and Public Interest Disclosure Commissioner. The Canadian Council of Parliamentary Ombudsman (CCPO) warmly welcomes…

Université de Sherbrooke appoints Marie-Claude Laquerre to the position of Student Ombudsman

We are pleased to announce to the members of the FCO that at its last meeting, the Board of Directors of the Université de Sherbrooke appointed Marie-Claude Laquerre to the position of Student Ombudsman to replace Ms. Soucila Badaroudine who has retired. Marie-Claude Laquerre has been involved in the Université…

Québec Ombudsman’s special report on how the first wave of the pandemic was managed in CHSLDs

On November 23, 2021, Québec Ombudsperson Marie Rinfret released her findings about how the COVID-19 crisis was handled in residential and long-term care centres (CHSLDs) during the first wave of the pandemic. Her special report zeros in on the main failings that led to multiple outbreaks and deaths in these…

Québec Ombudsman’s special report on access to residential resources for elderly people

Every year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Québec Ombudsman investigated the rules and practices surrounding access to permanent residential resources. In a special report released today, the Québec Ombudsman exposed the difficulties elderly people and their families face during…

Ombuds Day – Message from the President

Dear FCO members, Each and every one of you works every day to resolve conflicts, investigate complex situations, find the right balance between what should be and what is possible, extend a collaborative hand without complacency, build trust in a helpful but not too close way, bring out a sense…

Ombuds Day 2021

Did you know that every second Thursday in October is Ombuds Day? This annual event provides an opportunity for people to learn more about the important work that ombuds offices around the world carry out every day to ensure that people are treated fairly. On October 14, 2021, FCO President…

Kwame Addo appointed as Toronto’s third Ombudsman

Ombudsman Kwame Addo began his term as Toronto’s third Ombudsman on August 23. Ombudsman Addo brings extensive experience to the position, having spent most of his professional career working in Ombudsman organizations. He is well-known, trusted, and widely admired for his calm, thoughtful, and wise approach and his deep commitment…
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