Category Archives: Publications

Ombudsman Toronto releases its 2021 Annual Report

Message from the Ombudsman, Kwame Addo – I am pleased to present my first Annual Report since becoming Toronto’s Ombudsman in the summer of 2021. As some of you may know, I was one of the very first employees of Ombudsman Toronto when the office opened its doors to the…

Québec Ombudsman’s special report on Student Financial Assistance

On March 3, 2022, Québec Ombudsman released a special report on how the public student financial assistance system (AFE) is managed. The report describes what needs to be done to correct the lack of transparency and listening. The investigation showed that: Overall, the information provided to students is insufficient.Handling of…

2020 Annual Reports – Gatineau Ombudsman

The following Annual Reports were submitted to the City of Gatineau by Ombudsman Maryline Caron to the City of Gatineau: 2020 Annual Report: À votre service pour l’équité (in French only), submitted June 22, 2021 2019 Annual Report: Un nouveau modèle au service des citoyennes et des citoyens (in French…

Alberta Ombudsman office releases its 2020-2021 Annual Report

Marianne Ryan, Alberta’s Ombudsman presented the office’s 54th Annual Report to the Legislative Assembly. The 2020-21 annual report summarizes a productive year, albeit a uniquely challenging one. When COVID-19 significantly affected operations, the Ombudsman’s office adjusted in order to fulfill its mandate of ensuring fairness for Albertans seeking assistance from…

The Québec Ombudsman’s Annual Report: learn from the COVID-19 crisis and act now

Today Québec Ombudsperson Marie Rinfret’s 2020-2021 Annual Report was tabled in the National Assembly. Her findings about the quality and integrity of Québec’s public services brought into sharp focus the need to learn from the COVID-19 crisis. As she sees it, quick action is crucial to correct known and recurrent…

The Organizational Ombuds Reader – Call for Submissions

Dear Colleagues, The International Ombudsman Association Research and Assessment Committee will be developing The Organizational Ombuds Reader with an anticipated publication date during 2022. Edited by Dr. Shannon Lynn Burton and Dr. Shereen Bingham, The Organizational Ombuds Reader is a collection and bibliography of the scholarly pieces considered to be…

Improved regulation of private post-secondary training institutions following implementation of Ombudsperson recommendations

Monday, August 30, 2021 Ombudsperson Jay Chalke released his final update report into the provincial government’s oversight of private training institutions in the province today. The report highlights improvements to the regulatory regime resulting from the Ombudsperson’s recommendations in a 2015 report. “Our initial investigation found a number of shortcomings…

Nova Scotia Ombudsman Releases 2020-2021 Annual Report

Nova Scotia Ombudsman William A. Smith said the year 2020-2021 has been “like no other” for his Office, as it adapted to the new normal of the COVID-19 Pandemic. Mr. Smith released his annual report today, June 29, 2021. He said the Ombudsman’s office, like other services and businesses “has…

Montreal Ombudsman tables 2020 Annual Report

The Ombudsman de Montréal (OdM) is a great institution. Its founder, Me Johanne Savard, was able to build an organization that helped Montrealers for more than 17 years. This institution has since served as a guiding light for other ombudsman offices across the country and around the world. But the…

The Pandemic Changed Complaints Made to Saskatchewan’s Ombudsman in 2020

The 2020 annual reports for Saskatchewan’s Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen, were tabled in the Legislature today. While some complaints to her Office continued as usual, the pandemic affected others. Complaints about long-term care facilities and correctional centres increased, but complaints about Social Services, SGI and Crown…
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