Executive Director, Patient Ombudsman (Toronto)

Executive Director, Patient Ombudsman (Toronto)

June 10, 2021

Reporting to the Patient Ombudsman, the Executive Director, Patient Ombudsman (PO) is responsible for providing operational, organizational leadership and strategic support necessary for the effective and efficient planning, development and execution of the organization’s goals and operational/business priorities, ensuring relevant legislative and regulatory compliance, efficient and confidential case file and information management, and effective communication, outreach and engagement strategy development and implementation.

Status:                          Permanent Full-Time

Posting Period:            June 10 – July 9, 2021

Competition Number:  R101498


  • Join a young and growing organization that is a champion of fairness in Ontario’s health care system.
  • Make a difference in the lives of patients, caregivers, and families by influencing positive change.
  • Fulfill your passion for public service and your commitment to fairness.
  • Apply your values-based leadership skills to support a talented team of professionals to achieve their full potential.
  • Guide the organization with enthusiasm and compassion to deliver fully on its mandate.

About Patient Ombudsman

Patient Ombudsman receives, attempts to resolve, and investigates complaints from patients or their caregivers about their care or experiences in public hospitals, long-term care homes and home and community care and support services.  Patient Ombudsman may also investigate matters on its own initiative. Following investigations, Patient Ombudsman makes recommendations to healthcare organizations based on our findings.

As an impartial office of last resort, Patient Ombudsman helps when patients and caregivers have not been able to resolve their complaint directly with the health sector organization. As an ombudsman office, PO acts independently of Ontario Health (OH) in accordance with the Statement of Principles of the Forum of Canadian Ombudsman.

The office of the Patient Ombudsman is supported by Ontario Health in carrying out its functions in accordance with the Excellent Care for All Act, 2010. Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them.

Forum of Canadian Ombudsman