Early Resolution Officer – Office of the BC Ombudsperson

Early Resolution Officer – Office of the BC Ombudsperson

September 30, 2021

Closing Date: Friday, October 1, 2021 at 12:00 pm (noon) PDT

Are you an analytical and empathetic person committed to ensuring fair treatment of British Columbians? Do you want to have a meaningful impact on the lives of members of the public experiencing diverse challenges with public services?  If so, apply your skills as an Early Resolution Officer with the Office of the Ombudsperson!

As an Early Resolution Officer (ERO) you are the first point of contact and analysis for all enquiries and complaints received by the Office of the Ombudsperson. You will work independently within a collaborative team environment to determine an appropriate course of action for the office in responding to diverse members of the public who contact the office by phone, in person, or in writing with concerns about government services and agencies. As an ERO you will use active listening, conflict resolution and interview skills to gather information and conduct preliminary analysis to assess jurisdiction and identify issues for further assessment. You will exercise discretion under the Ombudsperson Act and follow office policy to determine whether a complaint should be referred to an external process or resource, or opened for further follow-up.

Please ensure your application package is received no later than 12:00 pm (noon) PDT, Friday, October 1, 2021.

Direct link:
https://bcombudsperson.ca/job_opportunities/early-resolution-officer-2/

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