Bilingual Early Resolution Specialist – Patient Ombudsman

Patient Ombudsman receives, attempts to resolve, and investigates complaints from patients or their
caregivers about their care or experiences in public hospitals, long-term care homes and home care
support services. Patient Ombudsman may also investigate matters on its own initiative. Following
investigations, Patient Ombudsman makes recommendations to healthcare organizations based on our

As an impartial office of last resort, Patient Ombudsman helps when patients and caregivers have not
been able to resolve their complaint directly with the health sector organization. As an ombudsman
office, PO acts independently of Ontario Health (OH) in accordance with the Statement of Principles of
the Forum of Canadian Ombudsman.

The office of the Patient Ombudsman is supported by Ontario Health in carrying out its functions in
accordance with the Excellent Care for All Act, 2010. Ontario Health is the provincial agency responsible
for ensuring Ontarians receive high-quality health care services where and when they need them.

Want to make a difference in your career? Consider this opportunity!

Patient Ombudsman is a young and growing organization that is a champion of fairness in Ontario’s
health care system. Fulfil your passion for public service by making a difference in the lives of patients,
residents, caregivers, and families and influencing positive change across the system.

Here is what you will be doing:

Reporting to the Manager, Complaints Services, the Early Resolution Specialist is responsible for
providing timely and efficient first line response to external stakeholder complainants relating to
Ontario’s Home and Community Care Support Services long-term care homes and public hospitals.

Employment Location: Ontario (currently virtually)
Employment Type: Temporary Fixed Term

Job Posting Close Date: October 13, 202

To view full job description and to apply, visit Careers – Patient Ombudsman

Forum of Canadian Ombudsman