Manager of Investigations – Office of the BC Ombudsperson

Closing date: Friday, December 3, 2021 @ 12:00 pm (noon) PST

Make a difference for the people of B.C. in a highly supportive and progressive environment!

Reporting to the Executive Director of Investigations, the Manager of Investigations leads and manages a team of up to eight Ombudsperson Officers, ensuring that investigations are conducted in a fair, impartial, thorough and timely manner and in accordance with the Ombudsperson Act. Under the authority delegated by the Ombudsperson, working as part of a management team, the Manager of Investigations exercises significant responsibility regarding files that have been assigned to their team. The Manager provides daily guidance to the team on investigative strategies and procedures, dealing with complainants with complex needs, recognizing opportunities for fair resolutions and identifying potential systemic issues, all the while ensuring performance standards are maintained, and addressing any deficiencies that may occur.  The Manager also leads and conducts investigations of a complex or sensitive nature as well as leading their team in conducting investigations which are of a systemic nature.

The Manager of Investigations is responsible for managing a multi-disciplinary team of professionals in conducting investigations through impartial review and analysis of the facts and the application of the rule of law and administrative fairness.

As BC’s independent voice for fairness, our Office’s work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here.


This position will be of interest to applicants who can demonstrate the required qualifications, including the following:

Education and Experience:

  • University degree in a related discipline.
  • Minimum of four (4) years of conducting investigations within a regulatory or legal framework.
  • Minimum of two (2) years of management experience or two (2) years of experience leading and coaching professionals in the development and implementation of complex projects.
  • An equivalent combination of education and experience may be considered.

Preference may be given to:

  • Applicants who demonstrate more than two (2) years of management experience or two (2) years of experience leading and coaching professionals in the development and implementation of complex projects.
  • Applicants whose investigative experience is from within an Ombudsperson office.

Complete qualifications, including competencies, are outlined in the job profile, which can be found linked at the bottom of this page.

We are striving to build a diverse team to represent the population we serve and to better meet the needs of our citizens. We encourage applications from Indigenous, Black or racialized persons, women, people with diverse gender identities or expressions, and/or people with disabilities.

Applicants who identify as Indigenous may choose to seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.

This posting is for one permanent, full-time opportunity. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time, permanent status. This position is excluded from union membership. Some travel is required.

This position may temporarily be performed virtually due to the current extraordinary circumstances related to COVID-19. This may remain in place until public health advisories are lifted, in consultation with the supervisor.

The Office of the Ombudsperson may introduce requirements for employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination may be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to employees of the Ombudsperson’s Office. More information about the Office’s requirements will be provided to candidates as it is made available.

To Apply:

To apply for this position, please submit a complete application package which includes:

1) Your resume;
2) A completed job qualifications grid.

Your application package must clearly demonstrate how your education and experience meet the qualifications for the position. You must identify which positions you are relying upon to meet the criteria of relevant experience and how the position meets that criteria. In describing your education and experience, please pay particular attention to the position description including the competencies and selection criteria. In addition to evaluation of your relevant knowledge, skills and abilities, your resume and qualifications grid will be evaluated as part of the screening process with respect to the position requirement to be able to communicate in writing in an effective and clear manner.

Please ensure your application package is received no later than 12:00 pm (noon) PST, Friday, December 3, 2021. Only complete application packages received by the Office of the Ombudsperson through the online application process will be considered. Incomplete applications or late applications will not be evaluated or acknowledged, and only those applicants who pass all initial screening requirements will be considered for the next step in the selection process.

Candidates may be asked to complete a written assignment or other assessment(s) as part of the selection process.

NOTE: To apply for this position, you must be eligible to work in Canada. You must be a Canadian citizen or permanent resident of Canada or authorized in writing to work in Canada under the federal Immigration Act. For further information, please refer to the BC Public Service website.

If you have questions related to the application process, please email the HR Team at and quote requisition number 82089 in the subject line.

View posting online on the Office of the BC Ombudsperson website.

Forum of Canadian Ombudsman