Monthly Virtual Coffee Chat for Members - Next date: June 21, 2023
Mark your calendars for FCO’s monthly get together. Join fellow FCO Members and Directors the third Wednesday of each month at noon (Eastern Time) for a virtual get together/coffee.
An opportunity for Members to stay connected, share ideas and solicit feedback from colleagues on topics of concern.
Register now via the Members Only page for an informal discussion with your Ombudsman peers.
Next Virtual Coffee Chats:
June 21 – Tools Ombuds Use (bias check, fairness, etc.)
For Members Only
Past Coffee Chats:
- April 19, 2023 – Mentoring staff within Ombuds offices
- March 15, 2023 – Dealing with reprisal and retaliation/whistle-blowers
- February 15, 2023 – Managing querulous complainants
- January 18, 2023 – What is Fairness?
- November 9, 2022 – Pros and Cons of different methods of communication (email, phone, letter)
- September 21, 2022 – The Future of Ombudsing in Canada
- June 15, 2022 – Awareness: An Ombud’s Achilles Heel (Part 3 of Opportunities and Threats Facing the Canadian Ombuds Community)
- May 18, 2022 – The New Normal: Investigations In the Hybrid Workplace Model (Part 2 of Opportunities and Threats Facing the Canadian Ombuds Community)
- April 20, 2022 – Having an Impact: Ways to Measure Success (Part 1 of Opportunities and Threats Facing the Canadian Ombuds Community)
- March 16, 2022 – You and Your Frontline Staff
- February 16, 2022 – Dealing with Distressed Callers
- January 19, 2022 – Case Management
- November 17, 2021 – Emerging From the Pandemic
- October 20, 2021 – Renewal
