Monthly Virtual Coffee Chat for Members – Next Date: May 18, 2022

Monthly Virtual Coffee Chat for Members - Next Date: May 18, 2022

Mark your calendars for FCO’s monthly get together. Join fellow FCO Members and Directors the third Wednesday of each month for a virtual get together/coffee. An opportunity for Members to stay connected, share ideas and solicit feedback from colleagues on topics of concern.

NEXT CHAT: Wednesday May 18, 2022 at 12 noon (ET)

The New Normal: Investigations In the Hybrid Workplace Model (Part 2 – Opportunities and Threats Facing the Canadian Ombuds Community).

Register via the Members Only page.

For Members Only

Three-Part Spring Series

Opportunities and Threats Facing the Canadian Ombuds Community

As with any profession, the Canadian Ombudsman Community is continually evolving.  There are certain opportunities available which we must capitalize on.  There are also threats we need to manage and address.  The spring 2022 series of Coffee Chats will focus on opportunities and threats facing the Canadian Ombuds community. 

April 20, 2022

Having an Impact: Ways to Measure Success
Part 1 of Opportunities and Threats Facing the Canadian Ombuds Community

Ombuds offices are doing important and good work.  But how do we measure success in a data-driven and reportable way?  Reports that are easily read and easily understood that properly reflect the importance of the work we do.  Join your peers in April as we discuss this opportunity and threat facing the Ombuds office.

May 18, 2022

The New Normal: Investigations In the Hybrid Workplace Model
Part 2 of Opportunities and Threats Facing the Canadian Ombuds Community

The workplace looks different.  We know that.  Most likely we will be working in a hybrid workplace model environment for some time, if not forever.  How have we adapted as Ombuds?  What processes have changed to allow investigations in the hybrid workplace?  Will those processes stand the test of time?  What other changes need to be made to allow for this adaptation?  Join your peers in May as we discuss this opportunity and threat facing the Ombuds office.

June 15, 2022

Awareness: An Ombud’s Achilles Heel
Part 3 of Opportunities and Threats Facing the Canadian Ombuds Community

How can we bring greater awareness to the role of the Ombudsman?  Internally, within our organizations as well as externally with the greater public.  Join your peers in June as we discuss this opportunity and threat facing the Ombuds office.

Register for the individual coffee chats via the Members Only page.

Past Coffee Chats:

  • You and Your Frontline Staff – March 16, 2022
  • Dealing with Distressed Callers – February 16, 2022
  • Case Management – January 19, 2022
  • Emerging From the Pandemic – November 17, 2021
  • Renewal – October 20, 2021


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