Monthly Virtual Coffee Chat for Members:  February 15, 2023

Monthly Virtual Coffee Chat for Members: February 15, 2023

Mark your calendars for FCO’s monthly get together. Join fellow FCO Members and Directors the third Wednesday of each month at noon (Eastern Time) for a virtual get together/coffee.

An opportunity for Members to stay connected, share ideas and solicit feedback from colleagues on topics of concern.

Register now via the Members Only page for an informal discussion with your Ombudsman peers.

Next Virtual Coffee Chats:

February 15, 2023 – Managing querulous complainants

March 15, 2023 – Dealing with reprisal and retaliation/whistle-blowers

April 19, 2023 – Mentoring staff within Ombuds offices

For Members Only

Past Coffee Chats:

  • What is Fairness? – January 18, 2023
  • Pros and Cons of different methods of communication (email, phone, letter) – November 9, 2022
  • The Future of Ombudsing in Canada – September 21, 2022
  • Awareness: An Ombud’s Achilles Heel (Part 3 of Opportunities and Threats Facing the Canadian Ombuds Community) – June 15, 2022
  • The New Normal: Investigations In the Hybrid Workplace Model (Part 2 of Opportunities and Threats Facing the Canadian Ombuds Community) – May 18, 2022
  • Having an Impact: Ways to Measure Success (Part 1 of Opportunities and Threats Facing the Canadian Ombuds Community) – April 20, 2022
  • You and Your Frontline Staff – March 16, 2022
  • Dealing with Distressed Callers – February 16, 2022
  • Case Management – January 19, 2022
  • Emerging From the Pandemic – November 17, 2021
  • Renewal – October 20, 2021


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