Manager of Investigations – BC Ombudsperson

Make a difference for the people of B.C. in a highly supportive and progressive environment!

Reporting to the Executive Director of Intake and Investigations, the Manager of Investigations leads and manages a team of up to eight Ombudsperson Officers employed as excluded managers under the Public Service Act, ensuring that investigations into complaints about a specific sector of public authorities are conducted in a fair, impartial, thorough and timely manner and in accordance with the Ombudsperson Act and the Public Interest Disclosure Act. Under the authority delegated by the Ombudsperson, working as part of a management team, the Manager of Investigations exercises significant responsibility regarding files that have been assigned to their team. The Manager provides daily guidance to the team on investigative strategies and procedures, dealing with complainants with complex needs, recognizing opportunities for fair resolutions and identifying potential systemic issues, all the while ensuring performance standards are maintained, and addressing any deficiencies that may occur. The Manager also leads and conducts investigations of a complex or sensitive nature as well as leads their team in conducting investigations which are of a systemic nature with responsibility to have the results ready for production and release as a public report.

Qualifications:

This position will be of interest to applicants who can demonstrate the required qualifications, including the following:

Education and Experience:

  • University degree in a related discipline.
  • Minimum of two (2) years of investigative experience in an Ombudsperson office, or a minimum of two years of investigative experience in an equivalent legal or regulatory environment.
  • Minimum of two (2) years of management experience or two (2) years of experience leading and coaching professionals in the development and implementation of complex projects.
  • An equivalent combination of education and experience may be considered.

Preference may be given to:

  • Preference may be given to applicants who demonstrate more than two (2) years of management experience or two (2) years of experience leading and coaching professionals in the development and implementation of complex projects.

Complete qualifications, including competencies, are outlined in the job profile, which can be found linked at the bottom of this page.

Closing date: Monday, January 10, 2022 @ 12:00pm (noon) PST

Forum of Canadian Ombudsman
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