Business Analyst and Trainer – Office of the Ombudsperson, Corporate Shared Services (Victoria, BC)

Business Analyst and Trainer – Office of the Ombudsperson, Corporate Shared Services (Victoria, BC)

November 28, 2022

Four Independent Offices of the Legislature (the Offices of the Ombudsperson, Information and Privacy Commissioner, Police Complaint Commissioner and Merit Commissioner) collaborate in the delivery of corporate services under a joint Shared Services arrangement. The specific services provided under the arrangement are finance, information technology, human resources, facilities and administration. The host agency is the Office of the Ombudsperson. The Executive Director, Corporate Services, leads the delivery of Corporate Shared Services.

Reporting to the Director, Information Technologies, the Business Analyst and Trainer acts as a product manager for Resolve Software—the program that enables all four independent offices to track investigations and complaints. As a key contact for the Office of the Ombudsperson, the Business Analyst and Trainer will combine understanding of business processes and technical understanding of the Resolve Software product to assist the office in ensuring the case tracker system is understood by staff and meets business needs. This includes identifying, documenting and prioritizing systems changes required of the Resolve software as well as planning, coordinating and delivering staff training and support as it relates to Resolve Software.

We are striving to build a diverse team to represent the population we serve and to better meet the needs of our citizens. We encourage applications from Indigenous, Black or racialized persons, women, people with diverse gender identities or expressions, and/or people with disabilities.

This posting is located in Victoria and is for one permanent, full-time opportunity. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. This position is excluded from union membership.

To Apply:
To apply for this position, please review the application instructions and requirements listed on the careers section of our website:

Applicants who identify as Indigenous may choose to seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.

NOTE: To apply for this position, you must be eligible to work in Canada. You must be a Canadian citizen or permanent resident of Canada or authorized in writing to work in Canada under the federal Immigration Act.

For further information, please refer to the BC Public Service website.

Job Posting:
Business Analyst and Trainer
AO24 – Permanent, Full-Time
Salary Range: $66,557.72 – $75,884.38
Victoria, B.C.

If you have questions related to the application process, please email the HR Team at and quote competition number 94947 in the subject line.

Competition Req #: 94947
Closing Date: 12:00 pm (noon) PST, December 9, 2022

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