Pruning Thorny Issues: A Working Session


Forum of Canadian Ombudsman Annual Conference 2003

Pruning Thorny Issues: A Working Session

Intervening In A Complaint Before Internal Recourses Have Been Exhausted

  1. Is there anyone who believes that we should never intervene in a complaint before internal recourses have been exhausted? Why?
  2. Are there circumstances where we do intervene in complaints before internal recourses have been exhausted? When? Why?
  3. Are these activities authorized? How? Where?
  4. Should we be intervening in complaints before internal resources have been exhausted? If yes, when and why?
  5. Is your reply to #4 the same as it was to #2? If not, why the difference?
  6. If you are intervening in complaints before internal recourses have been exhausted, how are we best to be authorized to do that?
  7. What are the pitfalls that we need to be mindful off in this area?

Maximizing The Likelihood Of Getting Systemic Recommendations Implemented

  1. Do we have a role in bringing about the implementation of systemic recommendations that we have made?
  2. If yes, what is (are) our role(s)?
  3. What techniques and strategies have been successful?
  4. What techniques and strategies do not work well?
  5. What are the pitfalls that we need to be mindful of in this area?

If your group has time:

Are there “thorny” issues that you would like considered at FCO’s next conference? Please forward to Liz Hoffman at Hoffman.LE@forces.ca.

Forum of Canadian Ombudsman