Ombudsman Representative 1 – Government of Nova Scotia

Ombudsman Representative 1 – Government of Nova Scotia

March 9, 2017

Location: 0, NS, CA, B3J 3B7

Company: The Government of Nova Scotia
Competition # 767
Ombudsman Representative 1, Permanent,
Office of the Ombudsman

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of the equity groups, you are encouraged to self-identify, on your application form, cover letter, or on your resume.

Duties

Reporting to the Manager of Investigation & Complaint Services or the Manager of Youth and Seniors Services, the Ombudsman Representative is a member of a team that provides independent and impartial complaint resolution processes involving provincial and municipal government entities within the Province of Nova Scotia. The Ombudsman Representative will be required to assess, review and investigate matters relating to the administration of legislation and policy affecting service delivery. This will include determining jurisdiction, conducting administrative review investigations, formal investigations, interpreting legislation, conducting research, conducting interviews, and the preparation of written reports.

The duties and responsibilities of an Ombudsman Representative are governed by the Ombudsman’s Act and Regulations, as well as the Public Interest Disclosure of Wrongdoing Act and Regulations.  Additional duties may be assigned. These may include (but are not limited to) providing presentations to public groups and government stakeholders about the role and mandate of the Office of the Ombudsman.

Qualifications

Bachelor’s Degree in a related field or an acceptable equivalent combination of experience and education may be considered.  A degree in a social science field, public administration, or law would be considered an asset.

Candidates must demonstrate a high degree of initiative, sound judgement, and professionalism. The ideal candidate can demonstrate strong analytical and problem solving abilities, as well as excellent communication skills (both written and oral). This position requires that Ombudsman Representatives interact with people of diverse backgrounds and experiences, and therefore strong interpersonal skills are required.

Demonstrated research skills, conflict resolution experience, as well as experience interpreting government policies, procedures, legislation, and regulations. Experience in computer applications, including Microsoft Office, PowerPoint, database, and internet is essential. Experience with developing and conducting presentations is required.

A valid driver’s license is required. This position requires travel within the Province of Nova Scotia, and occasional travel outside the province, sometimes on short notice.

Assets:

Previous experience addressing public complaints or people in crisis.

The ability to communicate in French, both oral and written.

Qualified candidates may be required to participate in a written exercise that demonstrates the applicant’s skills and abilities in the following competencies: Conceptual Thinking, Strategic Orientation, Outcome Focus, Initiative, Effective Interactive Communications, Partnering and Relationship Building, Inter-cultural and Diversity Proficiency.  Only those selected for the interview process will be contacted

Special Statement

The Office of the Ombudsman is developing a list of pre-qualified candidates for two permanent opportunities at the Ombudsman Representative I (EC9) level, and any future permanent or term positions. The list will be in effect for a 12-month period.

This is an Order in Council appointment under the Ombudsman Act.  Such appointments are to be paid at rates of pay and receive benefits equivalent to civil service classifications.

Pay Grade:  EC 09

Salary Range:  $2,138.00 – $2,673.00 Bi-Weekly

Posting Closing Date: Mar 22, 2017

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

All current employees who wish to be considered an internal candidate, please click here.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer or will result in termination of your employment.

For questions or concerns, please contact Competitions@novascotia.ca

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