April 4, 2017
The Ombudsman is an independent, impartial office of the Ontario Legislature that resolves and investigates public complaints about Ontario government organizations and municipalities, universities and school boards. The Ombudsman has made a difference in the lives of millions of Ontarians by recommending solutions to administrative problems and promoting fairness, accountability and transparency in the public sector.
Position Title: Communications Officer – Permanent Full-time
Reports To: Director of Communications
Salary Range: $65,913 – $82,392
As a Communications Officer, you’ll be part of a versatile, dynamic team that handles all types of media, organizes events and outreach with the public and stakeholders, and curates all of the Ombudsman’s print and digital communications – in English and French. If you’re a bilingual, media-savvy communicator who’s passionate about public service and government accountability, this position is for you.
To apply, please visit our careers page and click on “Apply” at the bottom of the posting:https://www.ombudsman.on.ca/About-Us/Careers/Current-Opportunities.aspx
All applications must be received by 11:59 p.m. on April 14, 2017.
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Early Resolutions Officer
As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations
Interested candidates are invited to apply by visiting the careers page of our website: https://www.ombudsman.on.ca/About-Us/Careers/Current-Opportunities.aspx
Accommodation will be provided in accordance with the Ontario Human Rights Code.
All applications must be received by April 28, 2017 at 11:59 pm.
Please Note: Only applicants selected for an interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $67,238/year.
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