February 22, 2018
On February 21st 2008, the OTO opened its doors! Since day one, our mission is to increase awareness about taxpayer service rights, resolve individual complaints, and improve the service taxpayers receive from the Canada Revenue Agency (CRA).
How? By listening to what you have to say, hearing about your experience and working on a personal level with you to resolve your issue(s). When an issue affects a large number of taxpayers, recommendations are made directly to the Minister of National Revenue to improve the service taxpayers receive from the CRA.
“I’m writing to express my appreciation for the manner in which my complaint was handled. Everyone I spoke with was courteous and respectful. At no time was I treated as a ‘complainer’.” – Satisfied taxpayer
Over the last decade, the OTO helped provide information, assist callers, examine and resolve issues, and make recommendations to improve the CRA’s service. This amounted to over 35,000 telephone calls answered and more than 11,000 complaints examined.
