Fair Practices Commissioner – Alberta Public Service Commission

Fair Practices Commissioner – Alberta Public Service Commission

May 22, 2018

Fair Practices Office

Competition #: 546
Ministry: Labour
Opening Date: 05/04/2018
Closing Date: 05/31/2018
Role: Fair Practices Commissioner
Role Required

The Minister of Labour is seeking applications from individuals interested in serving as the Fair Practices Commissioner of the Fair Practices Office.


Offices will be located in both Edmonton and Calgary. Candidates should be available to travel throughout the province as required.
About the Agency

The Fair Practices Office (FPO) will serve an ombudsperson type function for Alberta’s workers’ compensation system and provide impartial assistance that takes a collaborative and resolution focused approach to administrative fairness resolution as well as providing support for appeals and navigating the workers’ compensation system. The role of the office will provide a holistic approach to client concerns providing a response that informs, advises, navigates and advocates to their needs, as appropriate, in a fair and timely manner.

The FPO derives authority from the Workers’ Compensation Act, which gives the FPO authority to ensure Alberta’s workers’ compensation entities cooperate with the office. The FPO is independent from other entities in the workers’ compensation system, including the Workers’ Compensation Board (WCB), Appeals Commission for Alberta Workers’ Compensation, the Medical Panels Office and the Department of Labour, and is accountable to the Minister of Labour. Once established the FPO will:

– Field, review and address concerns about administrative fairness in the workers’ compensation system (i.e. the concerns about the fairness of processes used to reach a decision, not the decisions themselves) including:

  • Formally accept Alberta workers’ compensation system requests for reviews of administrative fairness;
  • Facilitating fair, equitable and timely resolutions to administrative fairness issues from workers and employers related to Alberta’s workers’ compensation system;
  • Making recommendations to one or more of the workers’ compensation partners for changing their administrative processes and procedures, and
  • Being a neutral and impartial agency.

– Provide information, advice, support and advocacy services, as appropriate, to workers and employers for appeals and judicial review;

– Provide a navigation type role for people who raise concerns related to the workers’ compensation system to connect them to public entities and public services outside of the system that may be able to assist them; and

– Conduct regular assurance reviews of the system;

  • Monitor and analyze trends, identifying and recommending system wide improvements while working with workers’ compensation partners towards continuous improvement; and
  • Having these systemic findings reported annually to the Minister of Labour, workers’ compensation system partners and made publicly available.

It is anticipated the position will commence in September 2018 and the office will be operational by December 1, 2018.

Read full recruitment posting

Forum of Canadian Ombudsman