Intake Analyst – Fair Practices Commission, WSIB Ontario

Intake Analyst – Fair Practices Commission, WSIB Ontario

July 16, 2018

The Fair Practices Commission (FPC) is the organizational ombudsman for the Workplace Safety and Insurance Board (WSIB). The Commission provides an independent, neutral and confidential service for injured workers, employers and service providers with complaints about the service they receive at the WSIB. The Commission also identifies systemic issues and recommends improvements to the WSIB.

As an Intake Analyst you will be a strong communicator with a passion for helping people. You will review complaints in light of the FPC’s mandate, engaging in an early resolution process with complainants to address and resolve jurisdictional complaints. The Intake Analyst will also provide referrals for non-jurisdictional matters, compile relevant information and documentation and summarize complaints in a case management system. Key qualifications for this position include: knowledge and experience in customer service techniques to deal effectively with the public; conflict management skills; the ability to handle a large volume of telephone inquiries; and proficiency in Microsoft Office. Knowledge of Ombudsman practices; administrative fairness requirements and the Workplace Safety and Insurance Act are assets. Bilingualism in French and English is a strong asset.

Prospective candidates may be required to undergo a criminal records name check prior to or at any time following hire.

To apply for this position, please email a resume and covering letter to: by July 26, 2018.

We appreciate the interest of all applicants but only those selected for an interview will be contacted.

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Forum of Canadian Ombudsman