2019 FCO/ACCUO Biennial Conference – Call for Papers

2019 FCO/ACCUO Biennial Conference - Call for Papers

2019 FCO/ACCUO Biennial Conference
April 15-17, 2019
Toronto, ON

Photo courtesy Toronto Tourism

Call for Papers

Deadline to Submit:  Tuesday October 9, 2018



The following are suggested topics for the 2019 Conference.  You may choose one or propose a new topic:


  • Outreach in Indigenous communities
  • Outreach initiatives and educational tools  explaining the Ombudsman role and mandate to diverse audiences/sectors
  • Adapting your practice in the context of worldwide movements like #Metoo
  • Strategies supporting seniors


  • Managing stakeholder expectations
  • Creating independent links with the administration
  • Dealing with management transition/organizational changes
  • Managing independence/protecting privacy

Managing unreasonable complainant/visitor conduct

  • Managing complainant expectations
  • Dealing with difficult complainant behaviour – in person & online
  • Dealing with the frequent complainant/visitor

Mental Health

  • Compassion fatigue
  • Resiliency – Thriving under pressure


  • Ombudsman Hacks – Sharing best practices
  • Managing office growth
  • Dealing with jurisdictional challenges – case studies
  • Report writing
  • Witness interviewing
  • Improving investigative abilities/basics of conducting investigations

Digital/Web Based Solutions & Best Practices

  • Databases and complaint management
  • Reviewing online tools/digital accessibility/social media


  • How to… (best practices, investigative techniques)
  • Communications
  • Ombuds of the future
  • Comparative studies
  • Principles of Fairness


  • Presentation (one person)
  • Panel
  • Group Discussion


  • Legislative
  • Public Sector
  • Private Sector
  • Academic
  • General

DESCRIPTION (max 200 words)

Presentations will be allocated 50 minute time slots

The 2017 post conference survey indicated that participants favour sessions that include audience participation or activity. Preference will be given to this session format.



Deadline to Submit:  Tuesday October 9, 2018

The organizing committee will carefully evaluate all submissions and will contact you in October 2018. Please note that presenters are responsible for all costs associated with giving their talk including: conference registration, travel, accommodation and meals.

Forum of Canadian Ombudsman