Review of CCTS Service Delivery Process and Related Technologies – Request for Information

Commission for Complaints for Telecom-television Services – Request for Information

This RFI is intended to obtain proposals from individuals or firms (“respondents”) for the conduct of a review of the processes and technologies which CCTS uses to deliver its complaint-handling services to Canadian consumers and service providers. The goals of the review are:

  • to ensure that CCTS’ processes are efficient and effective, and consistent with best practices in the industry, as well as to obtain recommendations for improvement;
  • to obtain information and recommendations regarding technologies available in the marketplace which CCTS might wish to consider to streamline its processes, provide enhanced consumer access, quicker complaint-handling, and enhanced staff support, and to allow CCTS to respond with agility to increases or decreases in complaint volumes.

View RFI document

Response Deadline:   January 4, 2019 at 5 PM Eastern 

Inquiries and Submissions Should Be Directed to:
Howard Maker
Commissioner & CEO
Commission for Complaints for Telecom-television Services


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