The Osgoode/FCO Certificate – Advanced Issues in Ombuds Practice – Register Now

The Osgoode/FCO Certificate - Advanced Issues in Ombuds Practice - Register Now

Created by the developers of The Osgoode/FCO Certificate – Essentials for Ombuds, this new certificate will equip you to deal with some of the more complex issues that can arise in an Ombuds’ practice.

Led by a highly distinguished faculty of practicing Ombuds, lawyers, and academics from across Canada, you will explore strategies and solution to some of the most challenging problems confronting today’s Ombuds.  Session content will include:

Module 1 
Complex Investigations and Inside/Outside Perspectives on Ombuds Practice
November 26 & 27, 2019

  • An in-depth review of a complex, high-profile and high-volume investigation with a focus on the following aspects:
    • how it was determined the investigation would be conducted
    • how the investigation would be funded
    • the resources allocated
    • the outcome with respect to conclusion and recommendations
    • respondents’ and community reaction
    • dissemination of results
    • monitoring the implementation of recommendations
  • Analysis of the relationship between Ombuds and government, university, corporation or key stakeholder groups, and the various obstacles to the smooth running of these relationships
  • Strategies for Ombuds on how to interact with the media to ensure that conclusions, recommendations and reports are represented accurately and how to address the perils that can arise from “fake news”

Module 2
Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice
February 11 & 12, 2020

  • Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money
  • Exploring the evolution of Ombuds organizations worldwide and the lessons for Canadian Ombuds
  • Innovation in Ombuds work: systemic investigations done in collaboration with another Officer of the Legislature
  • Strategies for maintaining an enthusiastic, productive and highly trained staff group
  • How to deliver high quality and innovative service in early resolution and investigative work on a day-to-day basis


Program Directors

  • Nora Farrell, former Ombudsperson in the higher education, not-for-profit and public sector; current Ombudsperson in the private sector
  • Nadine Mailloux, Ombudsman, City of Laval


Osgoode Professional Development Centre,
1 Dundas St. W., 26th Floor Toronto, ON


For details and registration visit:

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