Early Resolution Specialist (Patient Ombudsman)

Early Resolution Specialist (Patient Ombudsman)

March 5, 2020

The Excellent Care for All Act, 2010 includes provisions that established the Patient Ombudsman. The Patient Ombudsman is responsible for receiving, resolving, and investigating complaints relating to Ontario’s public hospitals, long-term care homes and LHIN coordinated home and community care.

THE OPPORTUNITY:
Join the team in the rewarding role of Early Resolution Specialist. The Early Resolution Specialist is the first contact for people coming to Patient Ombudsman with complaints relating to the care and healthcare experience of patients in Ontario’s public hospitals, long-term care homes and receiving LHIN coordinated home and community care. The Early Resolution Specialist receives, assesses and analyzes complaints to identify relevant issues and determine how best to resolve them. The Early Resolution Specialist will answer intake phone calls, manage complex complaint files, conduct research, make inquiries to health sector organizations, engage in alternative dispute resolution or mediation and apply a number of other strategies in an attempt to resolve complaints in an informal and timely manner.

Position Title: Early Resolution Specialist
Reports To: Manager, Complaint Services
Location: Toronto
Number of Positions: 1
Salary Range: $64,465 to $80,850
Status: Temporary Full-time (contract – up to 24 months)
Posting Period: Feb 28 2020 – March 13 2020
Competition Number: 2020-001

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