Meet the Board

Meet the Board

Johanne Savard (President)

Ombudsman de Montréal

Ms Savard is the first Ombudsman of Ville de Montréal: she was appointed in 2003. The OMBUDSMAN de MONTRÉAL (OdM) offers an impartial and caring recourse to citizens likely to be adversely affected by a decision or action of Ville de Montréal. The OdM office currently has 10 employees.

Over and above the investigation of complaints, the OdM also launches own motion inquiries in order to resolve systemic issues, prevent problems and promote greater transparency, fairness and good governance. Improving the universal accessibility of municipal services, infrastructures and buildings is one of the Ombudsman’s ongoing concerns.  Her team and her have recently published a Guide on fair decision-making processes (Guide pratique sur l’équité décisionnelle).

Ms Johanne Savard studied political science at Concordia University, then law at Université de Montréal. She has also completed numerous trainings at Montréal’s École nationale d’administration publique (ENAP). She is a Certified Mediator in civil, commercial and employment related issues; she is also a Certified Mediator in linguistic rights.

Before her appointment as Ombudsman, Ms Savard practiced law for more than 20 years. She was partner in two major law firms of Montréal. She headed the Employment and Labour law group and sat on the Board of Directors of one of these firms. She also sat on the BOD and on the Executive committee of Lex Mundi, the largest association of independent law firms, worldwide.

Ms Savard has always been involved in her community. She was a member of the BOD of numerous non-profit organisations providing assistance and support to children with a handicap, underprivileged families, people with Alzheimer, potential drop-outs and new immigrants. She was president of the BOD of the Old-Montreal Rotary club.

Ms Savard received numerous awards in recognition of her social implication.  Amongst others : the Commemorative medal of the 150e Anniversary of the Canadian Senate (2017), the Order of Merit of Brossard (2018), la Médaille des arts et métiers du multiculturalisme (2005) and the Paul Harris Fellowship Award from the Rotary International.

Ms Savard has been the president of the FCO BOD since 2017. For many years, she has also been involved with the Association des ombudsmans et médiateurs de la Francophonie (AOMF), as member of the BOD and of the Membership Committee.

Nadine Mailloux (Vice President)

Ombudsman
City of Laval

Ms. Nadine Mailloux has a law degree and has been a member of the Barreau du Québec since 1999. She is a certified mediator of the Barreau du Québec and the Institut de Médiation et d’arbitrage du Québec. She is also a member of the Arbitration and Mediation Institute of Canada.

Ms. Mailloux practiced civil litigation and has been an ombudsman for 19 years, in Montreal hospitals and university institutes and in her current position.

Me Mailloux set up the Office of the Ombudsman of the City of Laval in its present form in 2013. She was appointed under the authority of the municipal guardianship of the City at that time. The Office of the Ombudsman is now a serious recourse for citizens and gives them trust through its rigorous and solution-oriented approach. The ombudsman is independent of the municipal administration and serves as a Legislative Ombudsman.

Ms. Mailloux is Vice-President of the Forum of canadian ombudsman and provides regular training on the ombudsman role. Ms. Mailloux has coordinated a volunteer legal clinic in a disadvantaged environment. She is also a pro bono ombudsman at Lighthouse Children and Families, a non-profit organization providing respite and support to families of children with complex medical conditions. She has focused most of her career on alternative dispute resolution and has puts all her expertise in this field at the service of the citizens of Laval.

Sophie Petrillo (Treasurer)

Ombudsman
Hydro One

Sophie Petrillo has been with the Office of the Ombudsman at Hydro One since the office first opened in March 2016. Prior to her appointment as the Ombudsman in August 2017, Ms. Petrillo held the roles of Ombudsman Investigator and Acting Manager. As the Ombudsman, Ms. Petrillo is responsible for receiving and resolving complaints arising out of the operations of Hydro One. By working with both customers and the company, Ms. Petrillo aims to help Hydro One deliver just, fair, and equitable services to the public.

Ms. Petrillo graduated from the University of Toronto with an Honours Bachelor of Science (Hons. BSc) degree and then went on to earn a Bachelor of Laws (LL.B) from Queen’s University. After being called to the bar in 2002, Ms. Petrillo worked as a commercial litigator at the law firm of Pallett Valo LLP, and most recently as in-house counsel for The Toronto-Dominion Bank. Ms. Petrillo has significant experience in conducting investigations, engaging in conflict resolution, and ensuring that business activities comply with legal, regulatory, and privacy requirements.

Ms. Petrillo reports directly to Hydro One’s Board of Directors. As an office of last resort, the Office of the Ombudsman will conduct an independent, fair, and thorough review of complaints that Hydro One has been unable to resolve.

Carolyn Brendon

University Ombuds
McMaster University

Carolyn Brendon is the University Ombuds for McMaster University in Hamilton, Ontario.

Prior to beginning this role in a jointly-held position in 2003, Carolyn was an Employee Ombudsperson and Harassment Advisor at Brock University in St Catharines.

She holds a law degree from Osgoode Hall Law School, an M.A. from McMaster University, and an Honours B.A. from York University. She has several certifications including the FCO-Osgoode Certificate in “Essentials for Ombuds”, as well as ones in Adjudication for Administrative Boards, Agencies and Tribunals; Advanced Investigations; and Human Rights: Theory and Practice.

She is the Eastern Representative on the Executive for the Association of Canadian College and University Ombudspersons

Lori Ciani

Chief Complaints Officer
Amex Bank of Canada

Lori Ciani is the Ombudsman, Complaints Officer and Accessibility Officer for Amex Bank of Canada / Amex Canada Inc.

Mrs. Ciani has been in the banking industry since 1983 and held varying management positions prior to joining the Ombudsman’s Office at Amex Bank of Canada in 2004. The varying roles and experiences allowed her to develop a vast array of business knowledge, leadership, negotiation and mediation skills.

In her current role, she is responsible for managing the Amex Bank of Canada Ombudsman’s Office, representing the bank on various Canadian Banking Association committees, and managing relationships with the Canadian banking regulator – the Financial Consumer Agency of Canada (FCAC) and the Ombudsman for Banking Services and Investments (OBSI).

The Amex Bank of Canada Ombudsman’s Office provides customers an impartial intermediary to assist in resolving concerns or issues with bank products or services with a mandate that focuses on reaching fair and appropriate solutions.

Mrs. Ciani is the present co-leader of the SALT employee Network and past co-leader of the Women’s Interest Network at American Express and an active volunteer at her church where she holds a leadership role in their Celebrate Recovery Program. As a veteran in the Ombudsman industry and multi-year member of the Forum of Canadian Ombudsmen, she is very much enjoying being a member of the FCO Board of Directors.

Renée Gavigan

Deputy Ombudsman
Ombudsman Saskatchewan

Renee Gavigan has over 20 years of experience with the office of Ombudsman Saskatchewan and is currently the Deputy Ombudsman of Intake, Early Resolution and Facilitated Resolution. Ms. Gavigan has been involved in innovative projects such as the development and implementation of the Alternative Case Resolution (ACR) process and facilitation of the Fair Practices Training program. She has conducted numerous investigations and participated in systemic reviews. Previous roles include Manager of the provincial Intake Program and Assistant Ombudsman/Investigator.

Ms. Gavigan has a Bachelor of Arts degree (University of Saskatchewan) a Certificate in Conflict Resolution from the Justice Institute of British Columbia. She obtained the Ombuds Essentials Certificate in 2013 and is a co-program director of the FCO/Osgoode Ombuds Essentials program.

Marlene Chumak

Manager
Scotiabank

Marlene Chumak joined Scotiabank in 1984 and held a number of management positions within Human Resources prior to joining the Global Staff Ombuds Office.

Operating as an organizational ombuds office, Marlene provides confidential and informal coaching to employees while discussing options and alternatives for resolving conflicts and concerns. This is accomplished by providing the employee with the confidence, tools and support to facilitate positive change and remove barriers for conflict resolution.

With more than 20 years’ experience in the ombuds field, Marlene has had extensive training in alternative dispute resolution, mediation and coaching holding certificates from the University of Toronto, Stitt Feld Handy, the International Ombudsman Association and the FCO-Osgoode -Essentials for Ombuds program.

As a member of the International Ombudsman Association (IOA) and the Forum of Canadian Ombudsman (FCO) Marlene has had the opportunity of being part of the teaching faculty for new and aspiring ombuds representing both organizations.

Sherra Profit

Taxpayers’ Ombudsman
Office of the Taxpayers’ Ombudsman

Sherra Profit was appointed to the position of Taxpayers’ Ombudsman for Canada on April 10, 2015, and took office on July 6, 2015.

Prior to joining the Office of the Taxpayers’ Ombudsman, Ms. Profit practiced law in Prince Edward Island (PEI) for over 15 years. Over this period of practice, she obtained training and gained valuable experience in a variety of legal disciplines.

She served the PEI legal community with her involvement in the Canadian Bar Association and the PEI Law Society Council. Ms. Profit also served as vice chair of the PEI Workers Compensation Appeal Tribunal.

Public service and giving back to the community are important to Ms. Profit. Her volunteer experience reflects her diverse interests and commitments, including Chair of the Environmental Advisory Council (advising the PEI Minister of Environment), director of the Alberton Community Development Corporation, director of an assisted living facility, and director of the West Prince Chamber of Commerce. She has a commitment to youth sport, including having been the vice-president of the Summerside Ringette Association, a member of awards committees for Swim PEI and Ringette PEI, and has managed ringette teams, including in the National Capital Region.

Ms. Profit has served the public in both official languages throughout her career; while appearing in court, practicing law, and in her current responsibilities as the Taxpayers’ Ombudsman.

Ms. Profit holds a Bachelor of Arts (Anthropology) degree from St. Francis Xavier University and a Bachelor of Laws degree from the University of Saskatchewan. She was called to the Bar in PEI in 2000.

Ms. Profit is married and has two daughters.

Craig Thompson

Executive Director
Office of the Patient Ombudsman

Craig joined the Patient Ombudsman as the Executive Director in 2017. Prior to this, he held various leadership roles in public and private organizations within the healthcare, communications and design sciences sectors in a career spanning over 25 years.

In 2017, Craig received his MHSc Health Administration from the University of Toronto’s Institute of Health Policy, Management and Evaluation (IHPME). He was the recipient of the Robert Wood Johnson Award presented in collaboration with the Canadian College of Health Leaders (CCHL) and the Kevin J. Leonard Award presented in collaboration with University Health Network’s Centre for Global eHealth Innovation.

Craig is a Certified Health Executive (CHE) with CCHL, registered Professional Engineer (P. Eng.) with the Professional Engineers of Ontario, associate member of the ADR Institute of Ontario, and member of The Beryl Institute.

Secretariat

fco@intertaskconferences.com
Fax: 613-236-2727

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