This RFI is intended to obtain responses from individuals or firms (“Respondents”) for the conduct of a review of the processes and technologies which the Commission for Complaints for Telecom-television Services Inc. (“CCTS”) uses to deliver its complaint-handling services to Canadian consumers and service providers. The goals of the review… More »

The Office of the Ombudsman, Information and Privacy Commissioner (IPC), and Public Interest Disclosure Commissioner is seeking to fill two positions:  Intake Officer and the position of Investigator and Compliance Review Officer.  For details, visit: https://www.ombudsman.yk.ca/careers Intake Officer (Closing date:  May 31, 2019 or until filled) Investigator and Compliance Review… More »

Queen’s University is seeking a Lawyer with a solid grounding in administrative law who is an expert in navigating ambiguity within a complex organization to reduce risk and solve multi-party and complex concerns. The ideal candidate will have a proven record of facilitating the resolution of concerns based on institutional… More »

The Office of the Auditor General of Canada (OAG) has an immediate need to fill an indeterminate position at the ASG-08 level. As the Ombudsman reporting directly to the Auditor General of Canada, you will perform the following activities: Act as an organizational change agent; lead the development and operation… More »

Do you have experience in conflict or complaint resolution and would like to develop and apply your analytical, communication, and problem-solving skills in a role that focuses on resolving issues? A fair practices officer is an impartial advisor to any person or organization who has a concern, issue, or complaint… More »