Program

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2019 Program

 

Confirmed Keynote / Plenary Speakers


 

Rob Behrens
Parliamentary and Health Service Ombudsman, U.K.

Monday | April 15

The Ombuds, Crisis and Public Trust”

Susan E. Opler
City of Toronto Ombudsman

Monday | April 15

The Ombudsman Toronto Enquiry: A New Tool Offering Flexibility and Fairness”

Dr. Katy Kamka
Centre for Addiction and Mental Health (CAMH)

Wednesday | April 17

Mental Health in the Workplace & Building Resiliency”

 

Program At-A-Glance


Subject to change. Please check back regularly.

 

Monday | April 15


08:00 – 09:00      Registration and continental breakfast

09:00 – 09:15      Welcome and Opening Address

09:15 – 10:00      Opening Keynote

“The Ombuds, Crisis and Public Trust” – Rob Behrens, Parliamentary and Health Service Ombudsman, U.K.

10:00 – 10:50      Learning Sessions

10:50 – 11:10      Networking Break 

11:10 – 12:00      Learning Sessions

12:00 – 13:00      Networking Lunch

13:00 – 13:45      Plenary

“The Ombudsman Toronto Enquiry: A New Tool Offering Flexibility and Fairness” – Susan Opler, City of Toronto Ombudsman

14:00 – 14:50      Learning Sessions

14:50 – 15:10      Networking Break 

15:10 – 16:00      Plenary

“RBC Speak Up for Inclusion” – Joanne Ardouin/Natasha Kassim, RBC Office of the Ombudsman

16:30 – 18:00      FCO AGM – Annual General Meeting and Election of Officers

18:00 – 20:00      Welcome Reception

 

Tuesday | April 16


08:30 – 09:00      Continental Breakfast

09:00 – 09:45      TBC

10:00 – 10:50      Learning Sessions

10:50 – 11:10      Networking Break

11:10 – 12:00      Learning Sessions

12:00 – 13:00     Lunch

13:00 – 13:50     Learning Sessions

14:00 – 14:50     Learning Sessions

14:50 – 15:10      Networking Break

15:10 – 16:30      Plenary

John Craig, Labour, employment and human rights law, Fasken

16:30 – 18:30      ACCUO AGM – Annual General Meeting and Election of Officers

 

Wednesday | April 17


08:00 – 08:30     Continental Breakfast

08:30 – 09:45      Keynote

“Mental Health in the Workplace & Building Resiliency” – Dr. Katy Kamkar, Ph.D., C. Psych, Centre for Addiction and Mental Health (CAMH)

10:00 – 10:50      Learning Sessions

10:50 – 11:10      Networking Break

11:10 – 12:00      TBC

12:00        Wrap-up

13:00        Blanket Exercise – Post Conference Workshop ($)

 

Forum of Canadian Ombudsman