Craig Dalton appointed new Veterans Ombudsman

December 19, 2018

Craig Dalton was appointed Veterans Ombudsman on November 11, 2018. Mr. Dalton was commissioned into the Royal Regiment of Canadian Artillery in 1990 and over the course of a 25-year career, had the distinct pleasure of serving alongside Canadian soldiers, sailors, airmen and airwomen, as well as whole-of-government partners, both… More »

Renu Mandhane Receives the 2018 Ed McIsaac Human Rights in Corrections Award

December 5, 2018

Toronto, December 5, 2018 – Today, Dr. Ivan Zinger, Correctional Investigator of Canada, is pleased to announce that Ms. Renu Mandhane, Chief Commissioner of the Ontario Human Rights Commission (OHRC), is the 2018 recipient of the Ed McIsaac Human Rights in Corrections Award. “In a distinguished career, Ms. Mandhane has… More »

IOI | Best Practice Paper on Own initiative investigations

November 12, 2018

Best Practice Paper – Issue 3 on “Own motion investigation” has been launched on the occasion of an “Own Initiative” event, which was hosted by the Office of the Northern Ireland Public Services Ombudsman in Belfast from 22 – 23 October 2018.  Details…… More »

Appointment of Canada’s New Federal Ombudsman for Victims of Crime

October 23, 2018

The Office of the Federal Ombudsman for Victims of Crime is pleased to announce that the Government of Canada has appointed Heidi Illingworth as Canada’s new Federal Ombudsman  for Victims of Crime, for a term of three years beginning October 1, 2018. Ms. Illingworth is the  third Ombudsman to be… More »

DND/CAF Ombudsman, Gary Walbourne retires

October 5, 2018

Message from the Ombudsman – Departure Note | 12 September 2018 To all, It is with mixed emotions that today I announce my retirement from the position of Department of National Defence and Canadian Armed Forces Ombudsman and the Public Service, as of 31 October 2018. As I come to… More »


August 31, 2018

New Deputy Ombudsman sworn in at Alberta Omdusman Peter Sherstan was sworn in as the Deputy Ombudsman and Deputy Public Interest Commissioner in August 2018.  In this dual role, he oversees four investigative teams and supports the Ombudsman and Public Interest Commissioner, Marianne Ryan, as she works toward, “. .… More »

2018 Ed McIsaac Human Rights in Corrections Award – Call for Nominations

July 20, 2018

On December 8, 2008, the Office of the Correctional Investigator established the Ed McIsaac Human Rights in Corrections Award.  This award commemorates the work and dedication of Mr. Ed McIsaac and honours those who demonstrate a similar lifelong commitment to improving corrections and protecting the human rights of the incarcerated. … More »

Québec Ombudsman Investigations/Reports

July 20, 2018

Investigation by the Québec Ombudsman: Children unfairly deprived of free healthcare In an investigation report released on May 30, 2018, the Québec Ombudsman shed light on the situation of children who do not qualify for the Québec Health Insurance Plan because their parents have a precarious migratory status. And yet,… More »

20th Anniversary of the Office of the National Defence and Canadian Armed Forces Ombudsman

June 18, 2018

Message from the Ombudsman | 15 June 2018 Today marks the 20th Anniversary of when the Office of the National Defence and Canadian Armed Forces Ombudsman opened its doors and its phone lines to serve the Defence Community. While our constituency is quite broad, ranging from current and former members… More »

Introducing the Military Benefits Browser

June 18, 2018

Ombudsman Message | April 9, 2018 A large part of my Office’s mandate is to serve as a direct source of information, referral, and education for the men and women of the Defence Community. Since I began my tenure as Ombudsman, I have placed emphasis on enhancing the awareness of… More »

IOI Board Meeting held in Toronto, Ontario

May 16, 2018

The annual IOI Board Meeting was held from 1 – 4 May 2018 in Toronto, Canada, paying tribute to the country in which the IOI was established 40 years ago. Paul Dubé, IOI Regional President for North America and Ombudsman of Ontario, and his office generously hosted the event. IOI… More »

Complaints to Toronto Ombudsman Up in 2017

May 1, 2018

City of Toronto Ombudsman Susan Opler says that in 2017, her office handled nearly 1650 complaints about City services, up 7% from the year before. Susan Opler released Ombudsman Toronto’s 2017 Annual Report today. She says poor communication continues to be a factor in many complaints her office receives. “Day… More »

VIRGIN ISLANDS | Ombudsman community mourns death of Elton Georges

April 18, 2018

Mr Elton Georges, former Complaints Commissioner of British Virgin Islands, passed away in the evening of 4 April 2018. Condolences were sent from Victoria Pearman, Bermuda Ombudsman, on behalf of colleagues of the Caribbean Ombudsman Association (CAROEA). 2018.04.09 Tribute Elton Georges. On behalf of the IOI community, President Tyndall, Secretary… More »

Québec Ombudsman’s special investigation report

March 23, 2018

Investigation into the detention conditions of inmates serving intermittent sentences in Québec In a special report released on March 21, 2018, the Québec Ombudsman spoke out against the detention conditions of people serving intermittent sentences in Québec correctional facilities. “Our investigation brought into focus the urgent need to expose the… More »

Toronto Ombudsman Recommends Changes to Winter Respite Services for the Homeless

March 22, 2018

Ombudsman Toronto released a report on an Enquiry into City of Toronto Winter Respite Services, 2017-18 Winter Season. Ombudsman Susan Opler made 18 recommendations to improve the quality, fairness and communication of these services. ——— March 21, 2018 Toronto Canada—The City of Toronto Ombudsman says the City gave people experiencing… More »

The Office of the Taxpayers’ Ombudsman is 10 years old!

February 22, 2018

On February 21st 2008, the OTO opened its doors! Since day one, our mission is to increase awareness about taxpayer service rights, resolve individual complaints, and improve the service taxpayers receive from the Canada Revenue Agency (CRA). How? By listening to what you have to say, hearing about your experience… More »

Alexander Jeglic named Procurement Ombudsman

February 21, 2018

Mr. Alexander Jeglic has been named Procurement Ombudsman, effective April 3, 2018, for a five-year term.  He replaces Lorenzo Ieraci who was appointed Interim Procurement Ombudsman on May 9, 2016. He remains in the position until the new Procurement Ombudsman, Mr. Alexander Jeglic, takes office on April 3, 2018. Alex… More »

New Commissioner of Official Languages Raymond Théberge takes office

February 8, 2018

Raymond Théberge took office as Commissioner of Official Languages on January 29, 2018. Commissioner Théberge has a PhD in linguistics from McGill University, a master’s degree in applied linguistics from the University of Ottawa and a bachelor’s degree in history from the Collège universitaire de Saint-Boniface. He held a number… More »

City Ombudsman says Toronto Community Housing Priority Transfer Process Giving Tenants False Hope

February 8, 2018

The City of Toronto Ombudsman says Toronto Community Housing Corporation (TCHC) is being fundamentally unfair to tenants who seek to move to another unit because their current accommodation puts their health or safety at risk. Ombudsman Susan Opler today released a report, An Investigation into Toronto Community Housing Corporation’s Medical… More »

Ombudsman Toronto Looking into the City’s Cold-Weather Services for the Homeless

January 11, 2018

Toronto, Canada The City of Toronto Ombudsman has begun an Enquiry into the recent confusion over the winter programs offered to the City’s homeless. “We are concerned about reports that some people were mistakenly told there wasn’t any space for them on December 30th,” says Susan Opler. “Ombudsman Toronto wants… More »

Appointment of Mr. Ivan Zinger as Correctional Investigator of Canada

January 11, 2018

On Behalf of the Office of the Correctional Investigator of Canada. OTTAWA, January 2, 2018 – The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, issued the following statement: “I am pleased that Mr. Ivan Zinger has been appointed to the position of Correctional Investigator of Canada. Having… More »

New Ombudsman appointed at Canada Post

December 19, 2017

Bill Sheffield, Interim Chair of the Board of Directors wishes to announce that after a successful career with the Corporation, Nabil Allaf, Ombudsman at Canada Post, has announced his retirement at the beginning of next year. Bill is very pleased to announce the appointment of Jean-Marc Nantais as Ombudsman effective… More »

FCO Research Grant – Application Deadline Extended to March 31, 2018

December 15, 2017

The Forum of Canadian Ombudsman (FCO) is awarding a research grant in the amount of $10,000 to 1) support an Ombuds-focused research project that will contribute to higher levels of effectiveness in the implementation of the Ombuds/man/person role in the Canadian context; or 2)conduct an environmental scan to identify all… More »

Ombudsman, Johanne Savard, receives 150th Anniversary Medal from the Senate of Canada

December 14, 2017

The Honourable George J. Furey, Q.C., President of the Senate of Canada, Johanne Savard, ombudsman de Montréal, The Honourable Senator Diane Bellemare Johanne Savard, Montreal Ombudsman, was honoured during the 150th Anniversary Medals Ceremony of the Senate of Canada which took place November 19th, 2017. The Senate 150th Anniversary Medals… More »

New Ombudsman appointed in Haiti

November 28, 2017

I am pleased to congratulate and welcome Me Renan Hédouville who was appointed as Haiti’s new Protecteur du Citoyen on 27 October 2017 for a period of 7 years.  I have sent a message to Me Hédouville on behalf of CAROA to offer our congratulations and the support of CAROA… More »

Ian Darling appointed first Chair of the Condominium Authority Tribunal

October 10, 2017

Ian Darling, former Ombudsman at Tarion accepts role as Chair of the newly created Condominium Authority Tribunal (CAT). The tribunal is being established as an online dispute resolution forum for condo disputes that is being set up to be a cost-effective way of resolving disputes in Condos.  Jill Moriarty will… More »

Ombudsman Toronto News

October 10, 2017

Toronto Ombudsman Recommends $462,000 Payment to Senior 28 September 2017 Ombudsman Toronto released its Enquiry Report recommending that the City of Toronto repay $462,000 to a senior after selling his house in a tax sale. Read Full Release   Toronto’s Ombudsman tells landlords “Turn off the heat” 22 September 2017… More »

New Ombudsman at Hydro One

August 28, 2017

Hydro One Inc. is pleased to inform employees of the appointment of Sophie Petrillo as Ombudsman for the Company. Ms. Petrillo has been serving as the head of the Office of the Ombudsman since March of 2017. She is highly regarded in the area of dispute resolution and has extensive… More »

New Ombudsman for Clients at National Bank

August 23, 2017

(Our apologies for omitting this news item from June 2017): Please note that Geneviève Trottier is the new Ombudsman for Clients of National Bank Geneviève Trottier has been working with the Office of the Ombudsman for Clients since 2013 and has held the Ombudsman for Clients position since 2017. She… More »

Ombudsing at Canadian Universities Studied by a Dutch Ombudsman

July 21, 2017

In the spring of 2016 the ombudsman of Utrecht University in the Netherlands, Paul Herfs, visited colleagues from 12 Canadian universities. The aim of his study was to gather best practices at the offices of Canadian ombudspersons. Starting in Montreal and ending his study trip in Victoria he traveled about… More »

2017 Ed McIsaac Human Rights in Corrections Award – Call for Nominations

July 18, 2017

On December 8, 2008, the Office of the Correctional Investigator established the Ed McIsaac Human Rights in Corrections Award.  This award commemorates the work and dedication of Mr. Ed McIsaac and honours those who demonstrate a similar lifelong commitment to improving corrections and protecting the human rights of the incarcerated. … More »

Ombudsman for Bermuda named President of the Caribbean Ombudsman Association (CAROA)

July 17, 2017

Hamilton, Bermuda –  At the General Meeting held on 13th June 2017 Ms. Victoria Pearman was elected the new President of the Caribbean Ombudsman Association (CAROA) and a new CAROA Council was appointed effective on 1st July 2017. View Press Release.  … More »

2017 Research Grant Application

July 5, 2017

The Forum of Canadian Ombudsman (FCO) is awarding a research grant in the amount of $10,000 to 1) support an Ombuds-focused research project that will contribute to higher levels of effectiveness in the implementation of the Ombuds/man/person role in the Canadian context; or 2) conduct an environmental scan to identify… More »

City of Toronto Acted Unfairly in Cancelling a Park Permit

May 19, 2017

Toronto, May 19, 2017 – Ombudsman Toronto released its Investigation Report into How the City of Toronto’s Parks Forestry and Recreation Division (PF&R) Handled a Park Permit. The investigation revealed a lack of fair process when the City quickly cancelled a permit after neighbours complained. Ombudsman Toronto made eight recommendations… More »

TTC Transit Enforcement Needs Better Oversight: Ombudsman Toronto Report

May 10, 2017

21 April 2017 – Ombudsman Toronto completed its systemic investigation into the TTC’s oversight of its Transit Enforcement Unit. The TTC accepted all of the Office’s 26 recommendations to increase transparency and accountability. The full Investigation Report is available on the Ombudsman Toronto website.… More »

Special Report by the Correctional Investigator

May 3, 2017

Ottawa, May 2, 2017  – The Minister of Public Safety tabled this morning a Special Report entitled Fatal Response: An Investigation into the Preventable Death of Matthew Ryan Hines. The report is now available on our website at The investigation into the death of Matthew Ryan Hines at Dorchester… More »

New mandate for the Québec Ombudsman

May 3, 2017

A new law came into force in Québec on May 1, 2017. Under the Act to facilitate the disclosure of wrongdoings relating to public bodies, the Québec Ombudsman is mandated to handles disclosure of wrongdoing committed regarding any public body subject to the Act. From now on, whistleblowers will enjoy… More »

Minister accepts all 32 Ombudsman recommendations to reform flawed segregation system

May 1, 2017

OUT OF OVERSIGHT, OUT OF MIND On April 20, 2017, Ontario Ombudsman Paul Dubé called on the province to reform its flawed system of placing and tracking inmates in solitary confinement, after his latest investigation revealed numerous issues putting vulnerable people at risk. The Ministry of Community Safety and Correctional… More »

Veterans Ombudsman to hold public town hall in Ottawa and Facebook Live

March 24, 2017

Ottawa, ON – March 20, 2017 Canada’s Veterans Ombudsman, Guy Parent, is hosting a public town hall for Veterans, military and RCMP members, their families, and other interested parties on Facebook Live, and in-person for those in the Ottawa area on Tuesday, March 21st. The Ombudsman will hear the concerns… More »

Appointment of a new Quebec Ombudsperson: Mme Marie Rinfret

March 16, 2017

Madame Marie Rinfret is the seventh in a line of ombudspersons. She succeeds Madam Raymonde Saint-Germain, who left office in November 2016. Marie Rinfret’s appointment as Ombudsperson was ratified by two thirds of the National Assembly of Québec. She will take office on March 27, 2017. More details…… More »

Fiona Crean departs Hydro One to accept position at Indspire

March 7, 2017

FIONA CREAN DEPARTS TO ACCEPT POSITION AS CHIEF OPERATING OFFICER AT INDSPIRE Fiona Crean, Ombudsman for Hydro One is departing to accept the role of Chief Operating Officer at Indspire, a national charity that helps thousands of Indigenous students complete their education through bursaries, scholarships and awards.Indspire, under the leadership… More »

11th IOI World Conference in Bangkok 2016 – Conference papers now online!

January 27, 2017

The 11th IOI World Conference took place from 13 – 19 November 2016 in Bangkok, Thailand. The theme of the conference was “Evolution of Ombudsmanship”. The conference papers and presentations are now available online. View more.… More »

Appointment of Ivan Zinger as acting Correctional Investigator of Canada

January 20, 2017

Dr. Ivan Zinger has been appointed as the Acting Correctional Investigator of Canada. The duration of this appointment is for a term of one year or until such time that a new Correctional Investigator is appointed. Dr. Zinger replaces Mr. Howard Sapers, who was appointed Independent Advisor on Corrections Reform… More »

Québec Ombudsman welcomes its new mandate

December 16, 2016

“On December 9, 2016, the National Assembly of Québec passed the Act to facilitate the disclosure of wrongdoings relating to public bodies. With the assent to this Act, the Québec Ombudsman is tasked, as of May 1, 2017, to handle the disclosure of wrongdoing with regard to all public bodies… More »

Former New Brunswick Ombudsman, child and youth advocate, appointed the new representative for children and youth in BC

December 6, 2016

Bernard Richard, former New Brunswick Ombudsman, child and youth advocate, appointed the new representative for children and youth in British Columbia. CBC News, November 15, 2016 – Former New Brunswick child and youth advocate Bernard Richard is being recommended as the new representative for children and youth in British Columbia.… More »

Ontario Appoints Howard Sapers as Independent Advisor on Corrections

November 10, 2016

Advisor to Review Use of Segregation in Province’s Corrections System Ministry of Community Safety and Correctional Services November 8, 2016 2:00 P.M. – Ontario has appointed an independent advisor on corrections reform to provide advice to the government on the use of segregation and ways to improve the province’s adult… More »

Ombudsperson for Quebec Raymonde Saint-Germain Named Senator

November 10, 2016

07.11.2016 The Ombudsperson for Quebec, Madam Raymonde Saint-Germain, is one of the six new independent senators whom Canadian Prime Minister Justin Trudeau recommended to the Governor General of Canada on November 2, 2016, for nomination. Madam Saint-Germain will therefore soon leave the position of Ombudsperson which she has held since… More »

The Office of the Ombudsman for the Department of National Defence/Canadian Armed forces has announced some new ways to communicate with their constituents

October 7, 2016

Live Chat/ l’outil de clavardage en direct We are releasing the first phase of our new Live Chat communication tool. With Live Chat, Our constituents will have immediate and easy access to a bilingual intake officer who will be available to help complete our online complaint form, answer basic questions… More »

Lieutenant Governor’s Medal of Distinction in Public Administration awarded to Fiona Crean

September 13, 2016

The Honourable Elizabeth Dowdeswell, Lieutenant Governor of Ontario, and the Hamilton, National Capital Region and Toronto Regional Groups of the Institute of Public Administration of Canada (IPAC) are pleased to announce that the 2015 Lieutenant Governor’s Medal of Distinction in Public Administration, Ontario’s highest honour for public service, has been… More »

Minister accepts all 60 Ontario Ombudsman recommendations to help adults with developmental disabilities in crisis

September 1, 2016

The Minister of Community and Social Services Helena Jaczek responds to the Ombudsman’s report “Nowhere to Turn”. On the day the report was released, the Minister announced that all 60 recommendations were accepted and will be implemented. (TORONTO – August 24, 2016) Ontario’s systemic failure to help desperate families who… More »

Susan E. Opler appointed Ombudsman for City of Toronto

August 22, 2016

Toronto – July 15, 2016 At its July meeting, City Council unanimously appointed Susan E. Opler as Toronto’s Ombudsman, effective September 12. The Ombudsman works to ensure that the City treats the public fairly, and services are provided in a fair and equitable manner for all. The Ombudsman addresses concerns… More »

Veterans Ombudsman – New Blog & Video – Veterans’ Families: Caring for those who care

August 17, 2016

Ottawa, ON – August 16, 2016 Veterans’ Families: Caring for those who care Blog: Video: The impact of a Veteran’s illness or injury is felt by the whole family and they should be supported. Veterans Affairs Canada (VAC) provides some support to families and I encourage them to… More »

Correctional Investigator Releases New Report on Information Sharing and Disclosure Practices in Federal Corrections

August 17, 2016

Families of inmates who have died in federal custody are too often  left in the dark, says Correctional Investigator   Ottawa, August 2, 2016 – Today, the Correctional Investigator of Canada, Mr. Howard Sapers, released his investigation into the extent and manner in which the Correctional Service of Canada (CSC) discloses… More »

Howard Sapers to receive an honorary doctorate from the University of Ottawa

June 15, 2016

The FCO would like to congratulate Howard Sapers, long-time member and FCO Board Member for this recognition by the University of Ottawa.   uOttawa Gazette article By Mike Foster Howard Sapers, an outspoken ombudsman who holds Canada’s federal prison system to account, is one of nine exceptional role models who… More »

Government of Nova Scotia Appoints Ombudsman

May 11, 2016

Executive Council May 10, 2016 12:26 PM The province announced today, May 10, that after a competitive recruitment process, William (Bill) Smith will become Nova Scotia’s new ombudsman. The appointment is effective June 1, 2016. Mr. Smith will oversee formal complaints from the public about provincial or municipal government departments,… More »

Serge Lareault becomes the first homelessness ombudsman for the city of Montreal

April 19, 2016

April 18, 2016 – Montreal has named an ombudsman to improve the plight of homeless people in Montreal. Serge Lareault is the founder of L’Itineraire, and until recently he was the editor and publisher of the magazine written and sold by homeless people throughout the city. Now he has the… More »

Dalhousie University to open ombudsperson’s office

April 5, 2016

THE CHRONICLE HERALD Published April 1, 2016 – 8:33pm Last Updated April 1, 2016 – 8:35pm Dalhousie University and the Dalhousie Student Union will create a new ombudsperson’s office starting this fall. Details were released in a memo Thursday from Anne Forrestall, acting vice-provost of student affairs, and Dan Nicholson,… More »

New Ontario Ombudsman Takes Office

April 4, 2016

Aims to build on investigative legacy and relationships as mandate expands (TORONTO – April 1, 2016) New Ontario Ombudsman Paul Dubé took his oath of office today, beginning a five-year term as the province’s independent, impartial watchdog. Mr. Dubé is the province’s seventh Ombudsman since the office was established in… More »

Minister Goodale announces re-appointment of Howard Sapers as Correctional Investigator of Canada

April 4, 2016

OTTAWA, March 31, 2016 – The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness issued the following statement: “Today, I am pleased to announce that Mr. Howard Sapers has agreed to continue in his role as the Correctional Investigator of Canada. Mr. Sapers’ appointment has been renewed for… More »

Call for Nominations for the 2016 Veterans Ombudsman’s Commendation

March 22, 2016

Would you like to recognize someone for their outstanding contribution to the well-being of Veterans and their families? The Veterans Ombudsman’s Commendation is awarded to individuals, groups, businesses or associations that meet one of the following criteria: National organization or group – to recognize the exceptional work and significant contribution… More »

New Ontario Ombudsman to start April 1: Mr. Paul Dubé

March 10, 2016

(TORONTO – February 17, 2016) Mr. J. Paul Dubé of Ottawa has been appointed as Ontario’s seventh Ombudsman for a five-year term, to begin April 1, 2016. His appointment by an all-party committee of the Legislative Assembly was announced yesterday and approved by unanimous vote in the Legislature. Prior to… More »

Correctional Investigator Reflects on Key Challenges in his latest Annual Report to Parliament

March 10, 2016

Ottawa, March 10, 2016 – The 42nd Annual Report of the Office of the Correctional Investigator was tabled today in Parliament.  The Correctional Investigator, Mr. Howard Sapers, used this opportunity to take stock of the current state of corrections in Canada and highlight some important challenges. “For over ten years,… More »

Veterans Ombudsman’s Remarks to HoC Standing Committee on Veterans Affairs

March 10, 2016

Remarks + Analysis of the current status of ACVA recommendations by Guy Parent, Veterans Ombudsman to the House of Commons Standing Committee on Veterans Affairs (ACVA) Room 268, The Valour Building, 151 Sparks St. March 8, 2016 11:00 – 12:00 Speech_for_ACVA_Final_Eng ACVA Recommendations Status Table-Eng… More »

Veterans Ombudsman’s Remarks to the Senate Subcommittee on Veterans Affair

February 25, 2016

Notes for Remarks by  Guy Parent Veterans Ombudsman to the Senate Subcommittee on Veterans Affairs  Room 257, East Block February 24, 2016 – Noon   Chair, Senators. Thank you for inviting me to appear before you today to give an overview of the work of the Office of the Veterans… More »

Statement of the Correctional Investigator of Canada on the Québec Ombudsman Report

February 18, 2016

Statement of the Correctional Investigator of Canada: Release of the Québec Ombudsman’s Special Report Detention Conditions, Administration of Justice and Crime Prevention in Nunavik   Ottawa, Ontario, February 18, 2016.  The Correctional Investigator of Canada, Mr. Howard Sapers, issued the following statement on the release of the Québec Ombudsman’s Special… More »

Québec Ombudsman Releases Report on Detention Conditions in Nunavik

February 18, 2016

Unacceptable detention conditions and insufficient crime prevention in Québec’s inuit villages In a report tabled on February 18, 2016, the Québec Ombudsman concluded that the detention conditions of detainees in Nunavik, a territority located north of the 55th parallel in Québec, are unnacceptable and that crime prevention measures are woefully… More »

Office of the Veterans Ombudsman Priorities

January 19, 2016

Ottawa, ON – January 19, 2016 It is a new year and a new government. It is time to set our sights and aim at targets that will bring improvements to the way our Veterans and their families are treated. I have briefed the Hon. Kent Hehr, Minister of Veterans… More »

Veterans Ombudsman Urges More Information to Veterans on Disability Benefit Decisions

December 8, 2015

December 1, 2015  Ottawa, Ontario – Veterans Ombudsman Guy Parent released today an assessment of Veterans Affairs Canada’s implementation of the eight recommendations put forth in his 2011 report, Veterans’ Right to Know Reasons for Decisions: A Matter of Procedural Fairness and in his 2012 report, Veterans’ Right to Disclosure:… More »

2015 Ed McIsaac Human Rights in Corrections Award – Call for Nominations

November 25, 2015

On December 8, 2008, the Office of the Correctional Investigator established the Ed McIsaac Human Rights in Corrections Award. This award commemorates the work and dedication of Mr. Ed McIsaac and honours those who demonstrate a similar lifelong commitment to improving corrections and protecting the human rights of the incarcerated.… More »

Kristen Robillard steps down as Concordia’s ombudsperson

November 11, 2015

Under her leadership, the Ombuds Office helped close to 8,000 community members. Balanced. Fair. Dedicated. These are just a few of the words people use to describe Kristen Robillard who has served as Concordia’s ombudsperson for more than 15 years. View full article.… More »

2015 Veterans Ombudsman Commendation Recipients Announced

November 9, 2015

November 3, 2015 – Ottawa, ON – Canada’s Veterans Ombudsman Guy Parent will present today the 2015 Veterans Ombudsman Commendation to Lt.-Gen. the Honourable Roméo Dallaire (Ret’d) and Capt. Raimo (Ray) Kokkonen (Ret’d) for their exceptional contribution to the well-being of Veterans and their families. The Veterans Ombudsman Commendation is… More »

FCO Bursary to Attend FCO/Osgoode Ombuds Essentials Course

June 15, 2015

In recognition of the fiftieth (50th) anniversary of the establishment of the first Ombudsman role in Canada in 1965, FCO is providing a bursary for the cost of enrollment in the FCO/Osgoode ‘Ombuds Essentials Course offered in English from September 28 – October 2, 2015 in Toronto or in French… More »

Canadian Paralympic Committee announces appointment of Peter Lawless as Ombudsperson for Toronto 2015 Parapan and Rio 2016 Paralympic Games

March 16, 2015

OTTAWA, March 13, 2015 – The Canadian Paralympic Committee is very pleased to announce that Peter Lawless, an accomplished lawyer and coach, has been appointed Team Canada’s Ombudsperson for the Toronto 2015 Parapan American Games and the Rio 2016 Paralympic Games. View full release…… More »

Government Falls Short on Oversight of Program Intended to Protect Streams and Fish Habitat

August 7, 2014

BC Ombudsperson Kim Carter has released Striking a Balance: The Challenges of Using a Professional Reliance Model in Environmental Protection – British Columbia’s Riparian Areas Regulation. The systemic investigation into an environmental protection program concludes there has been a lack of oversight, training, information and reporting of the program by… More »

Toronto Community Housing Accepts Ombudsman Findings & Recommendations

May 1, 2014

The City of Toronto Ombudsman, Fiona Crean, announced that Toronto Community Housing Corporation (TCH) has accepted all of her findings and recommendations following an investigation into its human resource policies and practices. The report, “Unrule(y) Behaviour,” found that senior management repeatedly broke TCH recruitment rules. Some of the senior executives… More »

Taxpayers’ Ombudsman Report • Donor Beware

March 25, 2014

The Taxpayers’ Ombudsman has published his seventh Special Report, “Donor Beware” “Donor Beware” examines the sufficiency of the Canada Revenue Agency’s warnings about questionable tax shelter schemes.… More »

Christine Delisle-Brennan appointed acting ombudsman

January 13, 2014

On December 31, 2013, Christine Delisle-Brennan was appointed Acting Ombudsman for Nova Scotia. Read Christine’s bio… More »

AOMF: Québec Ombudsperson elected President of AOMF

December 9, 2013

November 29, 2013 – The Québec Ombudsperson, Raymonde Saint-Germain, this week was elected for a two-year term to head the Association des Médiateurs et Ombudsmans de la Francophonie (AOMF), at its 8th Biennial Congress, held in Dakar, Senegal. “The AOMF plays an essential role in supporting the newest or most… More »

Premier Announces Retirement of Ombudsman

December 4, 2013

Premier Stephen McNeil announced today, Nov. 29, that Dwight Bishop will retire Dec. 31.… More »

The Changing Face of Canada’s Prisons: Correctional Investigator Reports on Ethno-Cultural Diversity in Corrections

December 2, 2013

News release from the Office of the Correctional Investigator… More »

2013 – 2015 FCO Board of Directors elected at the FCO AGM in Halifax on June 11, 2013

June 27, 2013

2013 – 2015 FCO Board of Directors elected at the FCO Annual General Meeting in Halifax, Nova Scotia on June 11, 2013: Howard Sapers, Paul Dubé, Doug Melville, Fiona Crean (City of Toronto Ombudsman), Joëlle Thibault (Employee Ombudsman for Hydro Québec) , Laura Bradbury, Nora Farrell, Johanne Savard, Barry Fleming… More »

Contribute to the Laura Bradbury Research Award

June 18, 2013

While Laura’s retirement as the Fair Practices Commissioner for the Ontario Workplace Safety & Insurance Board (WSIB) was a sad day for many, her commitment to the Ombuds role will continue through the funding of Ombuds-related research. In the early days of Laura’s career she was an investigator with the… More »

Draft Statement of Ethical Principles

June 10, 2013

As one of the objects set out in the FCO Objects and Bylaws is “To develop and promote professional standards of conduct and a code of ethics for Ombudsman offices in Canada” our Board has been working on this objective over the past year. The result of that work is… More »

Proposed FCO by-law changes

May 15, 2013

At the FCO’s last biennial conference in Vancouver in 2011, the board introduced some suggested by-law changes. It was agreed that consideration of the changes would be postponed until this year’s conference, June 9-12, 2013, in Halifax. Click here to read more about the proposed by-law changes.… More »

FCO/ACCUO conference program now available

March 8, 2013

The program for the joint FCO/ACCUO conference to be held June 9-12 in Halifax has been posted. For registration and hotel information, please visit the conference page.… More »

ACCUO develops Standards of Practice

September 14, 2012

The Association of Canadian College and University Ombudspersons (ACCUO) has developed Standards of Practice which were approved by its membership in June 2012 at its Annual General Meeting. The Standards of Practice in French and English can be accessed at:… More »

Annual report

July 24, 2012

The Taxpayers’ Ombudsman Annual Report 2011-2012… More »


July 17, 2012

Joëlle Thibault began as the new Employee Ombudsman at Hydro-Quebec on May 1st, 2012, replacing Justice Sentenne. Justine was the first Hydro-Quebec Ombudsman and recently retired after nearly 22 years.… More »

Contribute to the Laura Bradbury Research Award

July 5, 2012

FCO is pleased to assist with the establishment of the Laura Bradbury Research Award on the occasion of Laura’s retirement as the first Fair Practices Commissioner of Ontario. All monies received will be used to fund an Ombuds-related research project. As FCO is not a registered charitable organization it is… More »

FCO update and changes to contact information

June 27, 2012

We have moved! Well, actually, some of our contact information has changed. After several years of loyal service to the Forum of the Canadian Ombudsman Steve Olive has decided to slow down a bit and forgo his Secretariat responsibilities to the FCO. Thank you Steve for the capable and dedicated… More »

Québec Ombudsman special report

June 19, 2012

Special report by the Québec Ombudsman: Services provided to young people and adults with a pervasive developmental disorder After releasing a special report in 2009 on government services for children up to 7 years of age who have a PDD, the Québec Ombudsman released its report on government services provided… More »

Annual Reports

June 19, 2012

Ontario Ombudsman Manitoba Ombudsman… More »

Taxpayers’ Ombudsman special report

June 14, 2012

The Taxpayers’ Ombudsman has published his special report “Acting on ATIP,” which examines service issues related to the Canada Revenue Agency’s processing of requests pursuant to the Access to Information Act and the Privacy Act. You can view this report at:… More »

Annual Reports

May 31, 2012

BC Ombudsperson University of Victoria Saskatchewan Ombudsman Ombudsman de Montréal… More »

BC Ombudperson News Release

February 18, 2012

IMPROVING THE CARE OF SENIORS: OMBUDSPERSON RELEASES REPORT WITH 176 RECOMMENDATIONS VICTORIA – Today Ombudsperson Kim Carter released a 400 plus page report on her office’s three year investigation into the care of seniors in British Columbia. The Best of Care: Getting it Right for Seniors in British Columbia (Part… More »

Minister Toews announces re-appointment of Howard Sapers as Correctional Investigator of Canada

February 17, 2012

From the Public Safety Canada Web site: Ottawa, February 17, 2012 — The Honourable Vic Toews, Canada’s Minister of Public Safety, today announced the re-appointment of Mr. Howard Sapers as the Correctional Investigator of Canada. “I am pleased to re-appoint Mr. Sapers as the federal ombudsman for federally sentenced offenders,… More »

Annual Reports

February 2, 2012

City of Toronto… More »

Pierre Tourangeau appointed French services Ombudsman at CBC

November 18, 2011

Read the press release.  … More »

New FCO Website launched !

November 4, 2011

Welcome! You have arrived at the new Forum of Canadian Ombudsman Web site. We very much welcome your reaction. Please take a moment to look around and send comments and thoughts to… More »

Forum of Canadian Ombudsman