2019 FCO/ACCUO Biennial Conference

2019 FCO-ACCUO Biennial Conference

OMBUDSMAN Building Trust Promoting Fair Resolution Processes 


Join us in Toronto for the 2019 FCO/ACCUO Biennial Conference!

We are pleased to announce that 2019 FCO-ACCUO Biennial Conference will held April 15-17, 2019 at the Sheraton Centre Toronto Hotel. The OMBUDSMAN Building Trust Promoting Fair Resolution Processes  conference will include two and half days of keynote presentations, concurrent learning sessions, Welcome Reception and more! A preliminary program is now available.

FCO and ACCUO will also be holding their AGM’s and elections on Monday, April 15th and Tuesday, April 16th respectively.

Don’t miss this opportunity to network with colleagues from all levels of government, education, banking, private corporations, health care and a variety of other organizations.

Conference Co-Chairs

Lori Ciani (FCO)
Nadine Mailloux (FCO)
Martine Conway (ACCUO)


Rob Behrens
Parliamentary and Health Service Ombudsman, U.K.

Monday | April 15

The Ombuds, Crisis and Public Trust”

Susan E. Opler
City of Toronto Ombudsman

Monday | April 15

The Ombudsman Toronto Enquiry: A New Tool Offering Flexibility and Fairness”

Dr. Katy Kamkar
Centre for Addiction and Mental Health (CAMH)

Wednesday | April 17

Mental Health in the Workplace & Building Resiliency”


Rob Behrens
Parliamentary and Health Service Ombudsman, U.K

Rob Behrens has been Parliamentary and Health Service Ombudsman, a Crown Appointment, since 2017. In this role he has modernised and professionalised a key national institution, making the UK Ombuds service more efficient, outward-facing, user-friendly, and better able to ‘speak truth unto power’. He has published landmark reports on Mental Health provision and Whistle-blowing in public life. Previously, Rob was Higher Education Ombuds in England and Wales, Complaints Commissioner to the Bar Standards Board in England and Wales, and Secretary to the Committee on Standards in Public Life. As a UK civil servant Rob worked on technical assistance to the liberation movements in South Africa during the transition from apartheid. He gave evidence to the South African Constitutional Assembly in 1995. Rob is Visiting Professor at UCL, from where he published an international study of Ombuds in higher education. He is an elected member of the English and Irish Ombudsman Association Executive and a Board member of the Local Government and Social Care Ombudsman in England. Rob was made a CBE in the Queens New Year Honours List in 2016. He is married with two sons and is a lifetime supporter of Manchester City F.C.

Susan E. Opler
City of Toronto Ombudsman

Susan Opler is the City of Toronto’s Ombudsman. She leads the team at Ombudsman Toronto, the independent voice for fairness in City of Toronto services and administration. Ms. Opler brings to her role the skills of an experienced lawyer, adjudicator, mediator and educator. In 2014, she was honoured by the Law Society of Upper Canada with the Laura Legge Award, awarded annually to “a woman lawyer in Ontario who has exemplified leadership within the profession.”

A graduate of McGill (Hons B.A. ’82) and the University of Toronto (LL. B. ’85), she spent the first decade of her career in litigation as an associate then partner at McCarthy Tetrault. She also worked as a criminal court prosecutor. For 15 years, Ms. Opler was a member and leader of the Consent and Capacity Board (CCB). She also sat on both the Hearings and Appeal Divisions of the Law Society Tribunal. A trained and experienced mediator, she was actively involved in case management on both tribunals.

Ms. Opler has taught trial advocacy at both the University of Toronto and Osgoode Hall law schools. She was a lead instructor with the Society of Ontario Adjudicators and Regulators (SOAR) and Osgoode Professional Development for over a decade. She has taught judges, justices of the peace, adjudicators and other decision-makers on various topics, in Canada and internationally. Active in her community, Ms Opler served on the Board of Directors of UTS (University of Toronto Schools) and on the Research Ethics Board of Sick Kids’ Hospital.

Dr. Katy Kamkar, Ph.D., C. Psych
Centre for Addiction and Mental Health (CAMH)

Dr. Katy Kamkar, Ph.D., C. Psych., is a Clinical Psychologist at the Centre for Addiction and Mental Health (CAMH). She is an Assistant Professor within the Department of Psychiatry, University of Toronto.

Dr. Kamkar is Director – Badge of Life Canada (BOLC) which is a peer-led national charitable organization for Police and Corrections/First Responders across Canada who are dealing with psychological injuries suffered in the line of duty.

Dr. Kamkar is Director – Operation Lifesaver Canada – Funded by the Railway Association of Canada and Transport Canada focusing on National Action Plan for Suicide Prevention on the railway.

She is the Provincial Mental Health Advisor to St. John Ambulance Ontario’s Council.

Dr. Kamkar is a Member of the Collaborative Centre for Justice and Safety (CCJS) Advisory Council. She is also serving on the CIPSRT (Canadian Institute for Public Safety Research and Treatment) National Policing Research Committee.

She is on the Editorial Board of the Journal of Community Safety & Well-Being (CSWB); part of the Scientific Advisory Committee – Anxiety Canada; a Founding & Credentialed Member of the Canadian Association of Cognitive Behavioural Therapies (CACBT); and committee member of the Canadian Institute of Health Research (CIHR).

She provides Evidence-Based Assessment services, Independent Medical Evaluation, Disability Management services and Evidence Based Psychological Treatment for Mood and Anxiety Disorders, Trauma and PTSD, Occupational Stress Injuries to First Responders and on Psychological Distress in the Workplace.

She also provides ongoing Education and Workshops to Ministries and Organizations (Local, National and International), including First Responders Organizations on Workplace Mental Health and Resiliency; Disability Management and Evidence-Based Best Practice Guidelines/Policies for Return To Work / Stay At Work for Workers with Mental Health Conditions; and on Occupational Trauma, Operational Stress Injuries and Resiliency.

One of her greatest interests is to provide education to the public to promote mental health awareness and well-being. Dr. Kamkar has made over 200 Media Appearances and has written over 70 mental health articles/blogs for various comprehensive public resources and has provided numerous Public Relations / TV Media Work, including launching mental health series, being a former Health Blogger for CTV Health News and CP24 and currently a Mental Health Blogger for CAMH and other public resources.

Dr. Kamkar has also started Police Blog series: “Behind the Badge: Mental Health and Police Service” to further help reduce stigma of mental illness, promote mental health and positive cultural change and the understanding that mental trauma should be recognized and treated the same as physical injury. Her work with Police/First Responders has received international attention and she was invited by the Australian Federal Police (AFP) to be a keynote speaker at the International Police Mental Health Symposium, Washington DC., both in June 2017 and May 2018. She has since continued her collaboration with AFP. She had also been invited by the Fourth International Law Enforcement and Public Health (LEPH) conference in October 2018 to build a session on Police Mental Health and Well-Being and as a speaker and chair of two sessions.

She has been part of building the Toronto Police Service Competencies for Front Line and Leadership to achieve modernization efforts and strive towards a culture of excellence.

She is presently part of the provincial project between Ontario Fire Chiefs and Workplace Safety Insurance Board (WSIB) to further mental health and operational guidelines from Wellness, Prevention, Interventions, to Return to Work.

Dr. Kamkar was invited by The House of Commons’ Standing Committee on Justice and Human Rights in Ottawa as part of its study of counselling and other mental health supports for jurors and to share her knowledge and expertise on jurors’ experiences of stress as a result of jury duty, February 1st, 2018. She was invited again by The House of Commons’ Standing Committee on Agriculture and Agri-Food in Ottawa on October 23, 2018 as part of its study of mental health challenges that Canadian farmers, ranchers, and producers face.

Dr. Kamkar was also the Medical Practitioner for the Invictus Games Toronto 2017 and closely worked with Service Members/Veterans during the Invictus Games launched by Prince Harry.

Some of TV appearances: www.katykamkar.com/videos

Commentary “Trust Starts Within” published within the Journal of Community Safety and Well-Being (CSWB) https://www.journalcswb.ca/index.php/cswb/article/view/68/128

Links to Police/First Responders Mental Health Blogs:





On-Line Registration – Closed

Reduced rates for active FCO and ACCUO members!
2019 FCO members will be eligible to register at the reduced members rates.

Join/Renew here >>

Forum of Canadian Ombudsman