Courses and Conferences

New – The Osgoode/FCO Certificate – Advanced Issues in Ombuds Practice

Created by the developers of The Osgoode/FCO Certificate – Essentials for Ombuds, this new certificate will equip you to deal with some of the more complex issues that can arise in an Ombuds’ practice.

Led by a highly distinguished faculty of practicing Ombuds, lawyers, and academics from across Canada, you will explore strategies and solution to some of the most challenging problems confronting today’s Ombuds.

(Note:  the certificate requires completion of 4 days of content. )

Session content will include:

Module 1
Complex Investigations and Inside/Outside Perspectives on Ombuds Practice
November 26 & 27, 2019

  • An in-depth review of a complex, high-profile and high-volume investigation with a focus on the following aspects:
    • how it was determined the investigation would be conducted
    • how the investigation would be funded
    • the resources allocated
    • the outcome with respect to conclusion and recommendations
    • respondents’ and community reaction
    • dissemination of results
    • monitoring the implementation of recommendations
  • Analysis of the relationship between Ombuds and government, university, corporation or key stakeholder groups, and the various obstacles to the smooth running of these relationships
  • Strategies for Ombuds on how to interact with the media to ensure that conclusions, recommendations and reports are represented accurately and how to address the perils that can arise from “fake news”

Module 2
Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice
February 11 & 12, 2020

  • Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money
  • Exploring the evolution of Ombuds organizations worldwide and the lessons for Canadian Ombuds
  • Innovation in Ombuds work: systemic investigations done in collaboration with another Officer of the Legislature
  • Strategies for maintaining an enthusiastic, productive and highly trained staff group
  • How to deliver high quality and innovative service in early resolution and investigative work on a day-to-day basis

Program Directors

  • Nora Farrell, former Ombudsperson in the higher education, not-for-profit and public sector; current Ombudsperson in the private sector
  • Nadine Mailloux, Ombudsman, City of Laval


Osgoode Professional Development Centre,
1 Dundas St. W., 26th Floor Toronto, ON

Who Should Attend

  • While there is no specific prerequisite that is required to enroll in this certificate,  in order for participants to get the most benefit from the level of specialization of this certificate, we recommend that attendees have completed The Osgoode/FCO Certificate – Essentials for Ombuds as well as have a minimum of 3 years of experience in one of the following roles along with substantive related experience OR 5 years of experience in one of the following roles along with substantive related experience:
    • Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)
    • Assistant/Deputy Ombuds, and Directors in Ombuds offices
    • Senior investigators in an Ombuds or Commissioners context
    • Legal or other specialized counsel to Ombuds offices
    • Commissioners, Members of Boards of Inquiry
    • Senior leaders of Investigative bodies or Dispute Resolution Offices

Details and Registration

Forum of Canadian Ombudsman