The Osgoode/FCO Certificate – Advanced Issues in Ombuds Practice – April 2023

Registration Open

For the more experienced Ombuds professional, this four-day advanced certificate – offered in two distinct modules – will explore and analyze some of the most challenging problems confronting today’s Ombuds.

Module 1: Complex Investigations and the Inside/Outside Perspectives on Ombuds Practice

February 1 & 2, 2023

  • Investigations: conducting, funding, monitoring, reactions, results and recommendations
  • Interacting with the media and addressing the perils that can arise from “fake news”

Module 2: Peer and Self-Evaluation of Service and Building Staff Capacity in Ombuds Practice

February 15 & 16, 2023

  • Creating an inclusive working environment for Ombuds staff that are receptive to and supportive of a wide diversity of points of view, backgrounds, differences of all kinds
  • Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money
Forum of Canadian Ombudsman Forum of Canadian Ombudsman