Certificat avancé Osgoode/FCO “Advanced Issues in Ombuds Practice” – Avril 2022

Cours avancé “The Osgoode/FCO Certificate – Advanced Issues in Ombuds Practice”

12-13 avril 2021 / 19-20 avril 2022

Les inscriptions sont ouvertes.

(disponible en anglais seulement)

For the more experienced Ombuds professional, this new four-day advanced certificate – offered in two distinct modules – will explore and analyze some of the most challenging problems confronting today’s Ombuds.

This advanced intensive and interactive program will give you the knowledge and practical skills you need to excel in an Ombuds’ practice.

Created by the developers of the highly successful Osgoode/FCO Certificate – Essentials for Ombuds, this program will focus on practical, real world situations and provide ample opportunity for hands-on learning, questions, and class discussion. Whether it’s examining the elements of a major investigation or assessing how to effectively lead your Ombuds office, the faculty will ensure you leave with tactics and solutions to overcome these often vexing situations.

What You’ll Learn

Module 1: Complex Investigations and Inside/Outside Perspectives on Ombuds Practice
April 12 and 13, 2022
9:00 am – 4:30 pm
  • Investigations: conducting, funding, monitoring, reactions, results and recommendations
  • Interacting with the media and addressing the perils that can arise from “fake news”
  • Using various forms of media to build higher visibility and produce more persuasive and accurate content
  • Managing perceptions as it relates to how the Ombuds role is perceived, supported and/or undermined by “insiders”
Module 2: Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice
April 19 and 20, 2022
9:00 am – 4:30 pm
  • Creating an inclusive working environment for Ombuds staff that are receptive to and supportive of a wide diversity of points of view, backgrounds, differences of all kinds
  • Delivering high quality and innovative service in early resolution and investigative work on a day-to-day basis and evaluate performance
  • Analyzing Ombuds operating procedures for indications of systemic bias
  • Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money


Program Directors
  • Nora Farrell, Ombudsperson, Algonquin/Liberty; former Ombudsperson, Ryerson University
  • Nadine Mailloux, Ombudsman, City of Laval

Registration Fees

Choose to register for one, or both. Take advantage of bundled pricing when registering for both. Space is limited to ensure an interactive experience.

  • $1,595 + tax per module
  • $2,995 + tax bundle price

Pour plus de renseignements sur le programme et les inscriptions, visitez: https://osgoodepd.ca/professional-development/certificates/the-osgoode-fco-certificate-advanced-issues-in-ombuds/

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