Archive

Manager, Investigations, Alberta Ombudsman

March 28, 2024
Deadline to apply:  April 7, 2024

Reporting to the Director of Investigations, the manager will direct and manage a team of professional staff to ensure a high quality of complaint analysis, investigations, decisions and recommendations in accordance with the Ombudsman Act.

For success in the position you must have experience in leading an investigative team. You also possess exceptional consultation, negotiation, and analytical skills and demonstrate complex problem-solving ability. Strong interpersonal and written communication skills including report-writing and interview experience are essential. You will have demonstrated ability to analyze government programs, legislation and policies.   More>>>

Director, Public Affairs - Office of the Ombud, New Brunswick

March 6, 2024
Deadline to Apply:  March 15, 2024

The Director, Public Affairs (DPA) is responsible for overseeing and delivering communications services; outreach, stakeholder relations and public education initiatives; policy, planning and research functions, including monitoring legislative affairs; and leading special projects and initiatives.  These activities ensure the Ombud's mandate and services are better known and accessible to the public and key stakeholders.      More>>>

Manager - Front line and Organizational Development - Ombudsman, City of Montréal

March 6, 2024
Deadline to Apply:  March 14, 2024

Reporting to the Ombudsman, you will manage the front-line team (4 resources) that determines the admissibility of complaints and provides support to citizens who believe they have been wronged by an action, recommendation or omission of Ville de Montréal.     More>>>

Ombud, Northwest Territories

March 6, 2024
Deadline to apply:  March 29, 2024

The Legislative Assembly of the Northwest Territories is seeking expressions of interest from qualified individuals interested in serving as the Northwest Territories Ombud.  The Ombud conducts independent, impartial and non-partisan investigations of administrative unfairness of GNWT departments, boards, and agencies. The mandate also includes public education about the principles of administrative fairness and the Ombud’s role.   More>>>

Client Support Analyst, Ombudsperson, British Columbia

February 21, 2024
Deadline to apply:  March 12, 2024

The Client Support Analyst works in a technology environment that is independent from and not supported by Shared Services BC.  The group provides information technology services to the four independent offices of the Legislature:  Office of the Ombudsperson; Police Complaint Commissioner; Merit Commissioner; and the Information and Privacy Commissioner and Registrar of Lobbyists.   This position provides Tier 2 support including response, investigation, resolution, and escalation for a variety of requests, incidents, and alerts.  Incident resolution is focused on common desktop or network incidents.  Services includes addressing system incompatibilities, identifying options for resolution, supporting the implementation of business applications, software/hardware services, end user support, network support, telecommunications, and risk management.   More>>>

Manager, Investigations, Canada Post Ombudsman

February 28, 2024
Deadline to apply:  March 5, 2024

The Canada Post Ombudsman Office is looking for a Manager, Investigations, located in Ottawa. This role conducts thorough investigations of customer appeals in a confidential, impartial and timely manner and adheres to the Office of the Ombudsman’s investigative standards. This role is critical towards confirming Canada Post’s compliance with existing policies, practices and procedures and enabling a further channel for a fair resolution of customer cases. This position deals with appeals coming from consumers, small businesses and commercial customers.   More>>>

Investigator (bilingual), General Unit, Ombudsman Ontario

January 16, 2024
Deadline to apply:  March 1, 2024

As an investigator, you will be accountable for investigations from inception to completion, which includes identifying fairness issues; interviewing members of the public, public sector officials, and witnesses; gathering and analyzing information; and writing clear, comprehensive, and persuasive reports. Much of the work also includes using alternate dispute resolution mechanisms and responding to members of the public experiencing personal crisis. Your work will play a crucial role in the development of the Ombudsman’s recommendations to improve the fairness, transparency, and accountability of governance.   More>>>

Deputy Ombudsman / Deputy Public Interest Commissioner, Alberta Ombudsman

February 12, 2024
Deadline to apply:  February 16, 2024

The Deputy Ombudsman / Deputy Public Interest Commissioner (Deputy) is an executive manager accountable to the Ombudsman and Public Interest Commissioner for directing and managing a team of professional staff to ensure a high quality of complaint analysis, investigations, decisions, and recommendations in accordance with the Ombudsman Act and the Public Interest Disclosure (Whistleblower Protection) Act. This includes oversight of investigations; provision of leadership; program direction and evaluation; supervision, including performance management; professional development of staff; and resource management.   More>>>

Manager, Ombudsman Investigations, Manitoba Ombudsman

February 12, 2024
Deadline to apply:  February 16, 2024

Reporting to the Deputy Ombudsman, the Manager, Ombudsman Investigations, is responsible for directing and managing the work of a team of investigators to ensure impartial, thorough, and timely investigations with well-reasoned written decisions and recommendations in accordance with The Ombudsman Act.  The Ombudsman delegates to the Manager the powers of the Ombudsman under The Ombudsman Act, to investigate complaints and review administrative acts, decisions, omissions or recommendations as well as monitoring implementation of inquest recommendations made under The Fatality Inquiries Act.  This includes providing leadership and direction to a division of professional staff who conduct investigations, reviews and audits under the legislation, to ensure high quality investigative decisions and recommendations.    Further to this, the Manager provides analysis, commentary and support to the Ombudsman with respect to policies and legislation as they relate to the administration of government programs to ensure compliance with the principles of fairness.   More>>>

Early Resolution Officer (bilingual), General Unit, Ombudsman Ontario

January 16, 2024
Deadline to apply:  January 31, 2024

As an Early Resolution Officer (ERO), you will be the first point of contact to receive and address complaints. Early Resolution Officers triage and analyze complex cases to clearly identify issues, determine how to resolve complaints, frame issues for escalation, and provide regular reports to senior management.   In addition to receiving complaints by email and letter, EROs take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.   More>>>

Investigator & Compliance Review Officer, Yukon Ombudsman

January 11, 2024
Deadline to apply:  The position will remain open until it is filled

The Office of the Ombudsman, Information and Privacy Commissioner (IPC), and Public Interest Disclosure Commissioner (PIDC) is seeking to fill the position of Investigator and Compliance Review Officer on its Informal Case Resolution (ICR) Team.   More>>>

Investigator, Alberta Ombudsman

January 4, 2024
Deadline to apply: January 23, 2024

Reporting to a Manager, Investigations, you will be involved in the office’s intake process, complaint analysis and the early resolution process. You will assist with investigations and/or conduct less complex investigations.  A focus on building positive relationships as you work with various departments is crucial for this role.  More »

Manager of Investigations, Public Interest Disclosure and Manager of Systemic Investigations - Ombudsperson, British Columbia (2 separate permanent positions)

January 3, 2024
Deadline to apply: January 19, 2024 (12:00 noon, PST)

The Manager leads a multidisciplinary team conducting investigations in response to complaints and disclosures about public organizations in B.C., in accordance with the Ombudsperson Act and/or the Public Interest Disclosure Act.    More »

Director, Public Interest Disclosure - Ombudsperson, British Columbia

September 22, 2023
Revised Deadline to apply: October 20, 2023

The Director of Public Interest Disclosure oversees the Public Interest Disclosure (PID) Teams, which are responsible for managing requests for advice, investigating or referring disclosures of wrongdoing and complaints of reprisal under the Public Interest Disclosure Act (PIDA).  More »

Senior Policy Analyst - Office of the Ombud of New Brunswick

September 18, 2023
Deadline to apply: September 29, 2023

The Office of the Ombud for New Brunswick is seeking to fill the position of Senior Policy Analyst.  This is a full-time permanent position.  The Office will also maintain a list of qualified candidates for future full-time or term positions that may become available.  More »

Complaints Resolution Officer - Commission for Complaints For Telecom-Television Services

September 15, 2023
Deadline to apply: October 6, 2023

As a Complaints Resolution Officer, you will investigate complaints, communicate (both orally and in writing) with the disputing parties, and attempt to mediate a successful resolution. When resolution is not successful, you will recommend appropriate solutions to the complaint based on the facts of the complaint and the results of your investigation  More »

Ontario Ombudsman French Language Services Commissioner

September 15, 2023
Deadline to apply: October 11, 2023

Reporting to the Ontario Ombudsman, the Commissioner is responsible for monitoring compliance with the French Language Services Act (FLSA) and recommending ways to improve the delivery of government services in French.  More »

Ombudsman Investigator (Housing) - Ombudsman Toronto

August 25, 2023
Deadline to apply: September 1, 2023

Reporting to the Deputy Ombudsman (Housing), the Ombudsman Investigator (Housing) will conduct systemic investigations, systems reviews, monitor progress, and analyze structural hurdles in the City of Toronto’s planning and delivery of housing services and programs.  More »

Complaints Analyst - Ombudsperson, British Columbia

August 25, 2023
Deadline to apply: September 7, 2023

Reporting to the Manager of Intake and Early Resolution, the Complaints Analyst (CA) is an integral part of the Intake Team and is the first point of contact for all telephone enquiries and complaints received by the Office of the Ombudsperson.  More »

Assistant Ombudsperson - University of Ottawa

July 24, 2023
Deadline to apply: August 10, 2023

The Office of the Ombudsperson is a two-person office that provides an independent, impartial and confidential service to assist with the fair and equitable resolution of University-related disputes. The Office receives inquiries and complaints from members of the University community. More »

Director General (DG), Operations - The Canadian Ombudsperson for Responsible Enterprise (CORE)

July 20, 2023
Deadline to apply is Friday, August 4 or until the position is filled. For more information, or to apply, please contact Elsie Jarjoura elsiejarjoura@hotmail.com

The Director General (DG) reports directly to the Ombudsperson and leads the implementation of the human rights responsibility mechanism (HRRM), the CORE’s dispute resolution system for alleged human rights abuses. More »

Ombudsman Investigator (Housing) - Ombudsman Toronto
August 25, 2023
Deadline to apply: September 1, 2023

Reporting to the Deputy Ombudsman (Housing), the Ombudsman Investigator (Housing) will conduct systemic investigations, systems reviews, monitor progress, and analyze structural hurdles in the City of Toronto’s planning and delivery of housing services and programs.  More »

Complaints Analyst - Ombudsperson, British Columbia
 August 25, 2023

Deadline to apply is September 7, 2023

Reporting to the Manager of Intake and Early Resolution, the Complaints Analyst (CA) is an integral part of the Intake Team and is the first point of contact for all telephone enquiries and complaints received by the Office of the Ombudsperson.  More »

Assistant Ombudsperson - University of Ottawa
 July 24, 2023

Deadline to apply is August 10, 2023

The Office of the Ombudsperson is a two-person office that provides an independent, impartial and confidential service to assist with the fair and equitable resolution of University-related disputes. The Office receives inquiries and complaints from members of the University community. More »

Director General (DG), Operations - The Canadian Ombudsperson for Responsible Enterprise (CORE)
 July 20, 2023

Deadline to apply is Friday, August 4 or until the position is filled. For more information, or to apply, please contact Elsie Jarjoura elsiejarjoura@hotmail.com

The Director General (DG) reports directly to the Ombudsperson and leads the implementation of the human rights responsibility mechanism (HRRM), the CORE’s dispute resolution system for alleged human rights abuses. More »

Deputy Ombudsman (Housing) – Ombudsman Toronto
May 3, 2023

Ombudsman Toronto operates independently of City Council and the City administration. Staff of Ombudsman Toronto report directly or indirectly to the Ombudsman, an independent Officer of City Council. This is an exciting opportunity to lead a dedicated team within Ombudsman Toronto and advance the City of Toronto’s commitment to establishing More »

Senior Investigator – Office of the Ombud for New Brunswick
April 26, 2023

The Office of the Ombud for New Brunswick is seeking individuals to fill the position of Senior Investigator. There is currently one vacancy for a full-time permanent position. The Office will also maintain a list of qualified candidates for future full-time or term positions that may become available. The Ombud is an More »

Early Resolution Specialists – Patient Ombudsman (Ontario)
April 6, 2023

Join the Patient Ombudsman’s innovative and inspired team committed to making a difference for patients and caregivers and influencing positive change in Ontario’s health care system. Our commitment to meaningful work is driven by our organizational values. Why Work for Us?We are looking for people who are dedicated to fairness, More »

Office of the Ombudsman of Ontario seeking to fill two roles on their Investigations team
March 14, 2023

The office of the Ombudsman of Ontario is currently seeking to fill Investigator – General Unit positions: one Full-Time Permanent position and and the second is for a Full-Time 12-month contract. About the role: This opportunity will appeal to Investigators who are keen to be part of a world-renowned office More »

Administrative Assistant – BC Office of the Ombudsperson
February 24, 2023

This position provides administrative support services primarily to the Indigenous Services, Public Interest Disclosure (PID) and Systemic Investigation teams of the Office of the Ombudsperson. This position may also provide support to other teams within the office as required. As BC’s independent voice for fairness and accountability, our office’s work More »

Manager of Investigations –  BC Office of the Ombudsperson
February 24, 2023

The Manager of Investigations leads and manages a multidisciplinary team of excluded staff in conducting confidential and impartial investigations under the Ombudsperson Act and/or the Public Interest Disclosure Act. Under the authority delegated by the Ombudsperson, and working as part of a management team, the Manager of Investigations exercises significant More »

Early Resolution Officer (Remote) – New Home Ombuds
February 13, 2023

Position type: Permanent Full Time Reports to: New Home Ombuds Location: Remote, with mandatory attendance at monthly in-person team meetings The New Home Ombuds Office The New Home Ombuds office was established in 2008 as an organizational ombuds office for Tarion Corporation. It is an independent, impartial and confidential office More »

Deputy Ombudsman, Investigations – Office of the Manitoba Ombudsman
February 8, 2023

Deputy Ombudsman- Investigations; Open Until Filled The Office At the Office of the Manitoba Ombudsman (the Office), we exist to enhance governance and improve public services in Manitoba by promoting fairness, transparency, openness, and accountability. Manitoba Ombudsman is an independent, impartial and non- partisan Officer of the Legislative Assembly of More »

Notice of recruitment for Regional Student Ombudsperson – Protecteur national du Québec
January 25, 2023

Notice of recruitment for appointment of Regional Student Ombudsperson (Full-Time and Part-Time) by the Quebec Minister of Education. The office of the Protecteur national de l’élève Québec shall invite interested persons possessing the qualities sought to submit their application for the purpose of establishing a list of persons qualified to More »

BC Office of the Ombudsperson – Job Opportunities
January 20, 2023

The BC Office of the Ombudsperson is seeking to fill two positions: Ombudsperson Officer and Early Resolution Officer. Both positions close on Thursday, February 16th at noon. Ombudsperson Officer – https://bcombudsperson.ca/job_opportunities/ombudsperson-officer-4/ Early Resolution Officer – https://bcombudsperson.ca/job_opportunities/early-resolution-officer-4/ Ombuds-BC_Job-Posting_Ombuds-Officer_Outreach_Jan2023Download Ombuds-BC_Job-Posting_ERO_Outreach_Jan2023Download More »

Directeur(trice) des affaires juridiques et institutionnelles – Protecteur du citoyen du Québec
December 20, 2022

The office of the Protecteur du citoyen du Québec is seeking a Manager of legal and institutional affairs located in Montreal or Quebec. Deadline to apply: January 8, 2023 Note that this job offer is only available in French. See details:https://protecteurducitoyen.qc.ca/fr/emploi/pc-22-784-directeur-affaires-juridiques-institutionnelles More »

Business Analyst and Trainer – Office of the Ombudsperson, Corporate Shared Services (Victoria, BC)
November 28, 2022

Four Independent Offices of the Legislature (the Offices of the Ombudsperson, Information and Privacy Commissioner, Police Complaint Commissioner and Merit Commissioner) collaborate in the delivery of corporate services under a joint Shared Services arrangement. The specific services provided under the arrangement are finance, information technology, human resources, facilities and administration. More »

Investigator and Communications Officer – OmbudsPEI
October 13, 2022

OmbudsPEI is currently seeking to hire an Investigator and Communications Officer in Charlottetown, Prince Edward Island. Apply online only no later than Monday, November 7th, 2022 at 4:30p.m. ADT. Job Description: Investigator and Communications Officer (the Investigator) Reports to: Deputy Ombudsperson Location: Charlottetown, Prince Edward Island Compensation and Benefits: Level More »

Ontario Ombudsman – Career Opportunities
October 11, 2022

The Office of the Ontario Ombudsman currently has the following career opportunities available: Early Resolutions Officer – Generalist Early Resolutions Officer (Bilingual) – Generalist Investigator (Bilingual) – Children and Youth Unit Deadline to apply: Monday October 31, 2022 at 11:59 pm ABOUT US The Ombudsman is an independent, impartial office More »

Director of Investigations – Ontario Ombudsman
October 6, 2022

DIRECTOR, INVESTIGATIONS The Director, Investigations (Director) is a member of the Ontario Ombudsman’s Executive Management Team and a key contributor providing complaints handling and investigative expertise, leadership, high-level strategic advice and critical management support to the Ombudsman and Deputy Ombudsman in the fulfillment of the Ombudsman’s mandate.Reporting to the Deputy More »

University Ombudsperson – York University (Toronto)
August 23, 2022

York University is a leading international teaching and research university and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, York University is committed to preparing its students for their long-term career and personal success, through 10,473 diverse experiential education opportunities More »

Investigator & Compliance Review Officer – Yukon Ombudsman
July 14, 2022

The Office of the Ombudsman, Information and Privacy Commissioner, and Public Interest Disclosure Commissioner is seeking to fill the position of Investigator and Compliance Review Officer as part of the Investigations team. A key responsibility of this position will be to conduct formal investigations into allegations of unfairness made under More »

Saskatchewan Ombudsman and Public Interest Disclosure Commissioner
July 5, 2022

Ombudsman Saskatchewan is a Statutory Officer of the Legislative Assembly. The Ombudsman receives complaints from people who think they have been treated unfairly by a provincial or municipal service. The Ombudsman is also the Public Interest Disclosure Commissioner. In this capacity, they receive disclosures of wrongdoing from public servants, as defined in The Public Interest More »

Recruiting for Alberta’s Ombudsman and Public Interest Commissioner

June 17, 2022

RECRUITING FOR ALBERTA’S OMBUDSMAN AND PUBLIC INTEREST COMMISSIONER The Legislative Assembly of Alberta is recruiting for Alberta’s Ombudsman and Public Interest Commissioner. These nonpartisan, independent Officers of the Legislature perform the following roles: The Office of the Ombudsman promotes fairness in public administration and investigates complaints from individuals regarding unfair More »