Advanced Issues in Ombuds Practice - Osgoode/FCO Certificate

Program Dates: Coming Soon
Venue: TBD

New dates coming.

For the more experienced Ombuds professional, this four-day advanced certificate – offered in two distinct modules – will explore and analyze some of the most challenging problems confronting today’s Ombuds.

Module 1: Complex Investigations and the Inside/Outside Perspectives on Ombuds Practice

• Investigations: conducting, funding, monitoring, reactions, results and recommendations
• Interacting with the media and addressing the perils that can arise from fake news

Module 2: Peer and Self-Evaluation of Service and Building Staff Capacity in Ombuds Practice

• Creating an inclusive working environment for Ombuds staff that are receptive to and supportive of a wide diversity of points of view, backgrounds, differences of all kinds
• Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money